Digital Support Technician apprentice

Summary

FANTASTIC POSITION! Tu Pack Ltd are seeking an enthusiastic and eager to learn Digital Support apprentice to become an integral part of the team. APPLY NOW!

Annual wage

£11,648 to £20,820.80 a year

Minimum wage rates (opens in new tab)

Here at Tu Pack we pay Minimum Wage per Age. £11,648 to £20,820.80 per year, to be discussed further during interview

Training course

Digital support technician (level 3)

Hours

Monday- Friday 9am- 5pm

35 hours a week

Possible start date

Friday 21 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for an apprentice to join our two-man, in-house Tech Team, to support the BAU tech requirements for our 30+ clients, and to deliver the future strategy around AI and automation.

Role overview: The Digital Support Apprentice will assist the Tech and Innovations Team in various ways - from working on data handling to troubleshooting on hardware. This role is well suited for someone with an interest in building technical skills while working in a fast-paced logistics atmosphere.

Key Responsibilities

● Data Work:

Data cleaning and modulation to produce the datasets that are usable and realistic

Support data analysis projects to improve decision-making

● Excel Skills:

Advanced functions in Excel for data manipulation and presentation

Maintaining spreadsheets for performance tracking and reporting

● Technical Support:

Work on diagnosing and fixing hardware issues specific to our organisation

First-line support for all tech issues, with escalation when required

● Tech Stack Improvement:

Working with teams to review and enhance current tools and software in terms of efficiency

Recommendations on speed and enhancements for an existing tech stack

Responsible for administering and optimizing Google Workspace, ensuring seamless collaboration, security, and efficient user management

● Scripts and coding:

Occasionally aid in supporting some scripting or programming projects to solve specific problems or create small tools

Learn and apply coding skills relevant to the role, under guidance from the team

Full training will be given in order to complete the above duties to the best of your ability. Tu Pack and Boom will provide support to guide you through your apprenticeship studies.

Where you’ll work

UNIT 8

KWIK FORM BUILDING

HALES INDUSTRIAL PARK

ROWLEYS GREEN LANE

CV6 6AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOOM TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Scripting/Programming Lang exp

Other requirements

● Strong proficiency in Microsoft Excel, including advanced functions and data manipulation. ● Basic knowledge of hardware components and troubleshooting techniques. ● Scripting / programming language experience (e.g., Python, JavaScript) will be a plus, but not essential.

About this company

Tu Pack, we are a growing 3PL business, fulfilling orders for high end fashion brands across the UK and around the world.

https://www.tupack.co.uk/ (opens in new tab)

After this apprenticeship

There is a full-time, permanent, position available upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BOOM TRAINING LIMITED

Amy Gould

amy@boomtrainingltd.co.uk

02380004210

The reference code for this apprenticeship is VAC1000297097.

Apply now

Closes in 30 days (Thursday 20 February at 11:59pm)

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