Level 3 IT Support Apprentice - Cyberqube – Find an apprenticeship

Summary

Are you passionate about technology and looking to turn that passion into a rewarding career? Our ICT Apprenticeship offers a fantastic opportunity for you to gain hands-on experience, earn while you learn, and develop essential skills in the tech industry!

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday 9am - 5pm. Tuesday 9am - 5pm. Wednesday 9am - 11am. Thursday 9am - 5pm. Friday 9am - 5pm.
30 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

**Please note, this is a home-based role**

Provide technical support for the company's accounting software to clients.
Diagnose and troubleshoot software and database issues related to the accounting software.
Assist clients with installation, configuration, and updates of the accounting software.
Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO
Create and update technical documentation and user manuals.
Collaborate with the development team to report bugs and suggest improvements.
Ensure high levels of customer satisfaction by providing timely and accurate support.
Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas.
Microsoft SQL Server
Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software.
Write and optimise SQL queries to ensure maximum/best performance/practice.
Strong problem-solving skills and attention to detail.
Support data integration and extraction processes (occasionally)
Troubleshoot and resolve database-related issues as they arise.
Basic understanding of performance tuning and optimisation techniques.
Assist in the implementation of data security measures and database access controls.
Participate in code reviews and testing processes to ensure the quality of database-related code.

Where you’ll work

Redburn Road

Newcastle Upon Tyne

NE5 1NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Online teaching, coaching and workplace development.

Requirements

Desirable qualifications

GCSE in:

English (grade 4-9 or Level 2 equivalent)
Maths (grade 4-9 or Level 2 equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience
Microsoft SQL skills
SQL Coding
Database

Other requirements

This is a home-based role - you must be focused, have initiative and have an excellent internet connection.

About this company

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

https://www.inspire-ata.co.uk/ (opens in new tab)

After this apprenticeship

The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.

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