ICT Apprentice
The Hinckley School
Hinckley, LE10 1LE
Closes in 10 days (Friday 31 January at 11:59pm)
Posted on 17 January 2025
Contents
Summary
You will gain the support, knowledge and experiences needed to successfully complete an 18-month apprenticeship. You will have a flexible approach and be keen to develop and grow in our thriving IT Team.
- Annual wage
- £12,313.60 to £22,010.56 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Enhanced rate above the National Apprenticeship wage for the right candidate.
37 hours per week Mon–Thu: 8.00 am – 4.00 pm, Fri: 8.00 am – 3.30 pm.
37 hours a week
- Possible start date
-
Monday 3 March
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide first-line support to students and staff for ICT resources
- Carry out routine administration including password resets and adding print credits
- Assist with the administration process regarding purchases of ICT resources
- Assist with the setting up, upgrading, maintenance and repair of ICT resources
- Install and configure operating systems and applications
- Support staff and students with the use of ICT, including in-class support where appropriate
- Support staff and students with the set-up and preparation of ICT resources
- Work with staff, students and parents to promote the safe use of ICT
- Help produce and maintain ICT statistics, reports, checklists and other documentation as necessary
- Assist with the upkeep of the ICT asset register/inventory and service catalogue
- Help maintain appropriate stock levels of consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained
- Maintain satisfactory standards of safety and security in relation to ICT suites and ICT resources
- Report any detected breach of the School’s ICT Acceptable Use policies to the Network Manager
- Provide a high level of service to the business in a deadline-driven environment and work to an agreed service level
- Keep abreast of technological developments and encourage the use of ICT at all levels
- Maintain relationships with fellow IT staff, taking part in team and departmental meetings
- Be aware of and abide by the schools’ health and safety procedures and associated polices
- Proactively implement the schools’ policies and procedures.
- Work flexibly and undertake any other relevant duties and responsibilities, as may reasonably be requested by the Network Manager or Trust ICT Director
Professional Development:
- Maintain personal professional development to ensure that the knowledge and skills required to fulfil the role of Apprentice ICT Service Technician are up to date
- Maintain an effective level of technical competence by participating in educational programmes and self-guided reading as appropriate
- Be a professional role model and understand and promote the aims of the school and the values of the Trust
- Work towards and complete an NVQ Level 3 for an Advanced Apprenticeship in IT, Web, Software & Telecoms
Where you’ll work
The Hinckley School
Butts Lane
Hinckley
LE10 1LE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PRIMARY GOAL LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this company
Our partnership with the highly regarded multi academy trust, The Futures Trust, means that The Hinckley School is now on a journey to becoming an exceptional state school. We have introduced The Bridge, a successful mini school just for our new Year 7 students which provides an unrivalled transition experience from Primary to Secondary School, The Gateway; our bespoke Year 8 offer, high quality pastoral care and excellent academic provision. As our students progress to GCSE and beyond, they will experience high expectations and inspirational teaching, a range of enriching activities beyond the classroom and a learning environment which fosters self-discipline and aspiration.
After this apprenticeship
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
PRIMARY GOAL LTD
Isha Amin-Patel
Isha.Amin-Patel@primarygoal.ac.uk
The reference code for this apprenticeship is VAC1000296980.
Apply now
Closes in 10 days (Friday 31 January at 11:59pm)
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