IT Apprentice

Summary

Are you looking for an IT Apprenticeship? You'll embark on a journey to learn about technology and systems. This isn't just any apprenticeship; it's a chance to dive deep into the world of IT, learn from smart tech people and make a real impact. You'll be part of a supportive team that values creativity, curiosity, and a positive can-do attitude.

Annual wage: £17,550 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday (08:30 to 17:00).
37 hours 30 minutes a week
Possible start date: Monday 10 February
Duration: 1 year 10 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Deta Electrical Ltd in Luton are looking for an IT Apprentice to join them.

Deta Electrical Ltd in Luton is a prominent supplier in the UK electrical wholesale sector, known for its high-quality wiring, lighting, and electrical accessories. Established in 1958, Deta has grown to become a leading influence in the electrical market.

So what will you be doing in this role?

Key Responsibilities:

Support - you will provide responsive helpdesk and technical support to their 150+ employees, ensuring they have the tools they need to succeed.

Tech Troubleshooter - assist and work with the employers key suppliers and partners in diagnosing and resolving hardware and software issues for the team.

Innovation Instigator - collaborate on exciting IT projects that drive innovation and efficiency within the company.

Intranet Sharepoint Content Creator - as a Intranet SharePoint Content Creator, you'll be the mastermind behind the employers internal digital hub.

Your mission? To craft compelling content that informs, entertains, and connects the team with the wider organisation. From eye-catching announcements to interactive pages, you will make the employers intranet the go-to place for all things IT-related.

Routine Tasks – Learn how to set up equipment and systems for new starters and leavers, maintain asset lists, telephone lists, stock room maintenance and systems monitoring.

Learning - Continuously expand your knowledge through hands-on experience and professional development opportunities.

The employer are looking for a person who has a passion for technology, a genuine interest in IT and a desire to learn and grow in the field.

They need a person who has good problem-Solving Skills: An analytical mind that enjoys tackling challenges and finding creative solutions, with excellent communication skills and the ability to work well with others. Flexibility to adapt to new technologies and changing environments and a proactive attitude towards learning and self-improvement.

Do you have a natural desire to learn and explore new technologies and systems and the ability to handle challenges and setbacks with a positive attitude?

Are you meticulous and thorough in your work, especially when troubleshooting issues. and good at taking initiative and being eager to take on new tasks and responsibilities?

You will need to think outside the box to find innovative solutions and improve processes and become reliable and consistent in providing support and completing tasks. whilst understanding and addressing the needs of colleagues and users effectively.

For more detailed information about the company please visit www.deta.co.uk

Where you’ll work

Panattoni Park

Luton Road

Chalton

Bedfordshire

LU4 9TT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BEDFORD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communications Technician. Schedule to be agreed.

Requirements

Desirable qualifications

GCSE in:

English (grade 9 to 4 (A* to C))
Maths (grade 9 to 4 (A* to C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Team working

Other requirements

Candidates must carry out an initial interview with a member of the Tresham College Apprenticeship Recruitment Team. Please be aware that the closing date is subject to change without prior notice.

About this company

Company Overview: Deta Electrical is a prominent supplier in the UK electrical wholesale sector, known for its high-quality wiring, lighting, and electrical accessories. Established in 1958, Deta has grown to become a leading influence in the electrical market. Key Highlights: • Product Range: Deta offers a wide variety of products, including wiring accessories, lighting solutions, EV charging points, fire detection systems, and more. • Innovation: The company continuously invests in innovation and product design to meet the evolving needs of its customers. • Acquisitions: Deta has expanded its product range through the acquisition of complementary brands likeTimeguard, Deta-e, Brackenheath, Briticent, SMJ, and Deta TTE. • Market Presence: Deta is a preferred choice in the new build developer market and has a strong presence in both residential and commercial sectors.

http://www.deta.co.uk (opens in new tab)

Company benefits

Growth Opportunities: Gain hands-on experience and develop skills that will set you up for a successful IT career. Be part of a forward-thinking company that values creativity and innovation. Enjoy a vibrant workplace with a great team and culture.

After this apprenticeship

Deta Electrical Ltd has a proud tradition of nurturing IT apprentices who successfully transition into permanent full-time roles upon completing their apprenticeship. Notably, their most recent apprentice remained with the Business Systems and IT department for an impressive 10 years.

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

Julie Carter

jcarter@bedford.ac.uk

01536 413508

The reference code for this apprenticeship is VAC1000296558.

Apply now

Closes in 16 days (Sunday 2 February)

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