Apprentice IT Support
REMIT GROUP LIMITED
Bamber Bridge, PR5 6EW
Closes in 28 days (Saturday 15 February at 11:59pm)
Posted on 15 January 2025
Contents
Summary
We are looking for a confident candidate who has a keen willingness to learn and develop their career within the IT sector. Our client supplies and maintains networked printing and scanning devices across the UK. We are looking for an apprentice to join their team as an Apprentice IT Engineer/Support assistant in Bamber bridge, Preston.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday-Friday. 9AM-5PM.
37 hours 30 minutes a week
- Possible start date
-
Saturday 15 March
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Role of an Apprentice IT Engineer/Support Assistant will involve:
- Providing remote support so resolve any printing/scanning issues for our clients
- Ensuring devices have latest software updates prior to installation
- Installing/ setting up the printer onto the client’s computers
- Configuring the email server for scanning
- Working with IP address , subnets, WAN, LAN, Switches, Access points, Creating network cables, Gateway, DNS, SMTP
- Refurbishment of Copiers by repairing/exchanging any faulty or worn parts.
- Overseeing the trained engineers on service calls for our clients.
- Assisting in the installation of new devices for our clients.
- Shadowing the IT team as they deliver remote support for our clients
Where you’ll work
Units 44 & 45 South Rings Business Park
Dollywaggon Way
Bamber Bridge
PR5 6EW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
REMIT GROUP LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- You will be completing your L3 IT Network Technician Apprenticeship with Remit Training
- All learning will be delivered to you virtually via our blended learning model.
- You will have a tutor and be supported throughout your training at the workplace.
- This apprenticeship is 18months long.
Requirements
Essential qualifications
GCSE in:
- Maths and English GCSE (grade Grade 4/C or above.)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Analytical skills
- Logical
- Initiative
- Patience
Other requirements
If you don't have a driving licence right now you must be working towards one and aim to have it within the next year once you have completed the apprenticeship,
About this company
Remit Training is an Ofsted Grade 1 provider, and recognised for its outstanding leadership and management. We specialise in supporting employers with managing both the apprenticeship levy and Government funded support in automotive, IT, business, retail, food manufacturing, hospitality and management.
After this apprenticeship
Our client offers an excellent opportunity with fantastic career progression. Your line manager was an apprentice 9 years ago within this company, therefore can offer you excellent training and support in building your career.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
Paisley Firth
paisley.firth@remit.co.uk
The reference code for this apprenticeship is VAC1000296466.
Apply now
Closes in 28 days (Saturday 15 February at 11:59pm)
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