Apprentice Client Relation Advisor - 14420
SECOM PLC
Leeds, LS11 8PR
Closes on Tuesday 3 December
Posted on 3 September 2024
Contents
Summary
Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months. You will be answering incoming customer calls promptly and efficiently, plus more.
- Annual wage
- £16,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 08:00am - 5pm, 1-hour lunch
37 hours a week
- Possible start date
-
Tuesday 10 December
- Duration
-
1 Year 5 Months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As a Customer Service Apprentice/Client relations advisor Apprentice your training will include:
- Answering incoming customer calls promptly and efficiently
- Responding to and taking necessary actions on customer emails ensuring timely and effective communication
- Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents
- Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency
- Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform
- Ensure the achievement of daily targets by effectively managing and prioritising tasks
- Plan and organise the diary to meet both company and client expectations
- Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients
- Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information
- Efficiently handle and resolve reactive requests within specified timescales
- Communicate daily handovers to management and fulfil any additional reporting requirements
- Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance
Where you’ll work
Unit G, Millshaw Business Living
Global Avenue
Leeds
LS11 8PR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Level 2 Customer Service Practitioner
- Functional skills
- Work based learning
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
About this company
We pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. The SECOM team is a community built on hard-work and support for one another – no matter which department you belong to – creating a great team environment for everyone. Our experienced staff are given the highest level of training to perform their role, with additional courses offered throughout their career, opening up pathways to even more exciting opportunities. If you want to join a dynamic team where you can really make a difference, apply today!
After this apprenticeship
Progression onto full-time employment.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Recruitment
recruitment@nltg.co.uk
The reference code for this apprenticeship is VAC1000274589.
Apply now
Closes on Tuesday 3 December
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After signing in, you’ll apply for this apprenticeship on the company's website.