Apprentice Business Administrator

Summary

Business Administration Apprenticeship in the Health and Social Care Sector. We are a family run Home Care Support Company. We provide first class home care for people in their own homes.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answer office phones, providing confident and
courteous service
Handle inquiries, resolve issues, and ensure a
positive customer experience.
Liaise with vulnerable customers, ensuring their
needs are met with care and sensitivity.
Dealing with any problems customer may have
and work towards customer satisfaction and resolution.
Manage client files, ensuring they are up-to-date and accurately filed.
Monitor systems to track the location and activities of carers.
Interact with various stakeholders, including hospital discharge teams, directors, and other partners.
Maintain positive relationships with all stakeholders to ensure smooth operations.
Attend weekly meetings and take minutes of meetings.
Organise meetings, events, and logistical arrangements, including travel and accommodation.
Monitor and manage resources such as office supplies and equipment.

Where you’ll work

9 Central Arcade

Northallerton

DL7 8PY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are a family run Home Care Provider. Providing Care at Home for people across North Yorkshire. We enable people to remain independent and live their best lives whatever their circumstances and support needs. We advocate on behalf of those we support ensuring that they have additional support should they need it. We believe in promoting from within and we are keen to recognise talent and potential and want to create and business where people grow with us and enjoy what they do.

https://www.care-legacy.co.uk/ (opens in new tab)

After this apprenticeship

The apprenticeship will give you a full understanding of health and social care sector. Offering you the opportunity to work alongside a multi agency of health care professionals. You will be able to navigate a home care setting and fully understand the customer end to end journey. This may lead to further professional development in care and related fields.

Ask a question

The contact for this apprenticeship is:

CARE LEGACY

Jane Crisp

jane@care-legacy.co.uk

01524298230

The reference code for this apprenticeship is VAC1000274582.

Apply now

Closes in 3 days (Thursday 3 October at 11:59pm)

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