IT Support Technician Apprentice
WeAreCORTEX
Southampton, SO15 2AT
Closes on Thursday 31 October
Posted on 2 September 2024
Contents
Summary
PETA Ltd are looking to recruit an IT Support Technician to join a Software company based in Southampton. PETA are proud to be working with WeAreCORTEX to recruit an ambitious, motivated, and enthusiastic team player to join the CORTEX Support Team as an Apprentice Software & IT Support Engineer.
- Annual wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
You will be on at least minimum wage for your age in the 2nd year.
- Training course
- Information communications technician (level 3)
- Hours
-
Mon - Fri 09.00 - 17.00
40 hours a week
- Possible start date
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Monday 4 November
- Duration
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1 Year 10 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties:
Application Support:
- Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal
- Certify in CORTEX Product to work towards becoming a product expert
Learn and practice CORTEX Support processes to acknowledge, analyse, investigate and solve cases - Contribute and build our support and knowledge base
- Pro-active Monitoring and maintenance activities
- Manage CORTEX Licensing to ensure our clients remain properly licensed
- Manage our CORTEX Online Training Centre to ensure delegates have access to the latest available training
Infrastructure Management:
- Network Management managing our various networks with an estate of switches routers and firewalls
- Server Management looking after our Windows Server focused hardware estate
- Workstation support for a busy office and remote workforce (Windows 11)
- Cloud computing including Microsoft 365, Azure and other major cloud vendors
- Virtualisation Management managing Microsoft Hyper-V
- Line of Business Application support including Workforce Management and Finance suites
- IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc
- Office and Facilities Management function to ensure the business runs smoothly
Where you’ll work
Kings Park House
Kings Park Road
Southampton
SO15 2AT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PETA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at WeAreCORTEX combined with 25 days of off the job training at the PETA training centre in Cosham.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Desirable qualifications
A Level in:
- IT (grade C)
- IT (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Problem solving skills
- Analytical skills
- Initiative
- Genuine passion for IT
- Great communication skills
- Enthusiastic self-organiser
- Ability to prioritise
- Good relationship building
- Think outside the box
- Passion for PC building
Other requirements
Benefits: In return for your hard work as an IT Technician Apprentice, you will be offered a competitive starting salary and a range of benefits including: 20 days holiday + 5 days to focus on apprenticeship studies. Cycle to work scheme. Holiday flex system. Technology benefit scheme. Seasonal loan benefit scheme. Access to pension scheme. Access to discounted healthcare scheme. Employee Assistance Programme. Additionally, Modern Office with City Centre location: Free pool table & breakout area. Healthy eating provision. Free hot & cold drinks. Free breakfast & free fruit.
About this company
WeAreCORTEX believe that their people are key to their reputation for innovative solutions and quality service. WeAreCORTEX achieve success by bringing together the required technology, knowledge, and people. CORTEX believe in putting people at the centre of Intelligent Automation projects to deliver real and repeatable results.
After this apprenticeship
A fantastic multi-role opportunity to join the growing IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a company that can offer you world class training, then this is the right place. CORTEX have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with CORTEX ltd or have an opportunity to move into our application support role.
If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC1000274235.
Apply now
Closes on Thursday 31 October
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After signing in, you’ll apply for this apprenticeship on the company's website.