Business Administrative Apprentice

Summary

To provide general administrative support within the Head Office team at WFHP.

Annual wage: £13,468 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, shifts to be confirmed.
37 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with the arrangement of events/meetings to include inductions, management and business meetings.
Answer and direct Head Office calls as necessary.
Arrange new receptionist training & send out invites.
Ordering of stationery/supplies as directed.
Processing of invoices/good/services received.
Book rooms as requested and ensure equipment/IT required is available (projectors/Owl).
Production of agendas, minute taking and preparation of minutes for review.
Organisation of refreshments.
Assist with PPG (Patient Participation Group) meetings.
Filing.
Assist in the preparation of policy documents.
Maintenance of WFHP social media to include websites, Facebook and Instagram.
Maintenance of shared mailboxes.
Attend training/development days as deemed appropriate.
Attend/support external networking opportunities.
Support the Senior Leadership team as required.

Where you’ll work

Bewdley Medical Centre

Dog Lane

Bewdley

DY12 2EF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administrator Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE in:

maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Initiative
Confidence
Flexibility

Other requirements

There is potential infrequent need to attend different sites within the partnership. The successful candidate will also be subjected to an enhanced DBS check.

About this company

We are a fully formed partnership of five GP surgeries serving over 73,000 patients, with over three hundred staff located in the Wyre Forest area in North Worcestershire. From the early days of our organisation, we were determined to try and form a business to be proud of, one that builds on the traditional strengths of General Practice but in a new structure that would allow us to thrive in the modern NHS. With the continuing pressure on GP practices and the ever-changing NHS landscape, we are expected to change the way we operate to accommodate integration with other health care providers on a larger scale. The partnership gives us the structure and stability that we need to continue to evolve and to be at the forefront of change. With continuity of care between a patient and their clinician being paramount, our organisation ensure that the day-to-day running of the site is overseen by a site-based manager supported by the site-based partners and staff. To support the individual sites in delivering the best possible care and to ensure we as a partnership will meet the key challenges facing primary care, we have built a cohesive and specialist team of managers and administrators who work across the partnership. We are members of the Herefordshire and Worcestershire Integrated Care System.

http://www.wyreforesthealthpartnership.co.uk (opens in new tab)

Company benefits

Flexible working hours Blue Light Card / NHS discounts Option for NHS pension

After this apprenticeship

The potential for a permanent role within the partnership including both clinical and non-clinical options (e.g. reception, admin, healthcare assistant etc).

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

bethany.wighammoule@kidderminster.ac.uk

01562 512098

The reference code for this apprenticeship is VAC1000273942.

Apply now

Closes in 6 days (Friday 27 September at 11:59pm)

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