Fulfilment and Customer Services Apprentice
XMILES UK LIMITED
Wimborne, BH21 7RU
Closes tomorrow (Monday 30 September at 11:59pm)
Posted on 30 August 2024
Contents
Summary
To provide office support across the fulfilment and customer services teams, ensuring customers receive excellent quality service at all times with their interactions with XMiles
- Annual wage
- £11,648 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 4pm, may work Saturdays 9am to 1pm
35 hours a week
- Possible start date
-
Tuesday 1 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
CUSTOMER SERVICES
- 1. Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
- 2. Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- 3. Maintain thorough and accurate customer service records
- 4. Learn how to use database systems and technology to deliver great customer care
- 5. Help customers register online and process their orders
- 6. Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- 7. Communicate with customers about their orders, including any delays or changes in delivery
- FULFILMENT and OPERATIONS
- 8. Prioritise and process customer orders fulfilment, administration
- 9. Picking and Packing Order Fulfilment
- 10. Process order postage processing with courier systems STOCK MANAGEMENT and OPERATIONS
- 11. Processing incoming stock with operations manager
- 12. Invoice and PO reconciliation
Where you’ll work
Suite G2, 6 Whittle Road
Ferndown Industrial Estate
Wimborne
BH21 7RU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BOURNEMOUTH AND POOLE COLLEGE, THE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business Administrator Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Functional Skills up to Level 2 in English and Maths as required
Requirements
Essential qualifications
GCSE in:
- 5 GCSEs including English and Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
Upon successful completion of the shortlisting process, you will be invited to apply and attend an academic interview at Bournemouth & Poole College. https://www.thecollege.co.uk/courses/business-administration-apprenticeship-level-3
About this company
XMiles UK Ltd, the UK's No.1 endurance sports nutrition ecommerce shop XMiles.co.uk, B2B Trade platform XESD.co.uk. Covering endurance sports nutrition from 110+ of the top brands, including Maurten, Tailwind, Precision Fuel & Hydration.
After this apprenticeship
Progression to Full Time employment may be offered to the right candidate
Ask a question
The contact for this apprenticeship is:
BOURNEMOUTH AND POOLE COLLEGE, THE
The reference code for this apprenticeship is VAC1000273910.
Apply now
Closes tomorrow (Monday 30 September at 11:59pm)
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