Events Coordinator Apprentice

Summary

The Florrie is looking for an energetic and enthusiastic Events Assistant to join and work as a key member of our Events Team. You will play a pivotal role in our Events Team and take weekly event instructions from our Chief Operations Officer in the planning and delivery of all events. This will also include Florrie fundraising events.

Annual wage: £6,656 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: This is always a day job and requires the apprentice to work occasional evenings and weekends according to our business needs. Therefore, times and days will differ from week to week. The Florrie operates a time-in-lieu system.
20 hours a week
Possible start date: Wednesday 16 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with the day-to-day room-style arrangements for The Florrie and 3rd party event bookings.
Prepare and neatly layout refreshments of tea, coffee, water, juice & biscuits in preparation for the arrival of guests to events.
Delivering events on time and ensuring you do all you can to meet and exceed customer expectations.
Carefully read, follow and confirm (tick) each instruction on the Event Preparation Plans.
Remain active and alert to customers’ requests throughout their entire event and communicate any issues or complaints to our Events Coordinator or COO.
To politely provide customers with post-event feedback forms and request their response.
Thoroughly wipe and clean all tables (round & trestle) post-event, in preparation for the next event.
Ensure clean and empty bins, inclusive of bin liners are in place for every event.
Dispose of all general and green rubbish & waste during and post-event.
Think and plan ahead for the next event in every room, ensuring they’re clean and presentable at all times.
Assist with post-event clear downs, re-sets, cleaning and washing all jugs, cups and cutlery.
NOTE: regardless of the time, all items must be washed and put away in their correct place.
Ensuring to put back all event-related items, e.g. jugs, urns, cutlery, napkins etc in their correct place, so that everyone knows exactly where things are.
Regularly restock event Refreshment trolleys with all required items.
Inform our Events Coordinator when Refreshment and Food stock items are low and require reordering.
All responsibilities require administration duties which will comply with your apprenticeship

Where you’ll work

377 MILL STREET

LIVERPOOL

L8 4RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Monthly 1 day workshops with your dedicated development coach in a virtual classroom
Monthly 1-2-1 support sessions
8 weekly reviews with development coach and line manager

End point assessment consists of:

Knowledge test
Portfolio-based interview
Project presentation

More training information

Functional skills Maths and English available with tutor if needed

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Ability to multitask
positive and enthusiastic

About this company

The Florrie is a charity that has been at the heart of the L8 community for over 130 years. Our stunning, Grade II listed, Victorian community arts & heritage venue is a social, cultural, educational & charitable hub for the people of South Liverpool. We offer a wide variety of participatory activities for people of all ages, food support through The Florrie Community Shop & our Community Cafe, & host a huge range of cultural, musical & artistic events & exhibitions throughout the year. We also have multi-purpose event spaces available for hire & provide fully inclusive workspaces for small local businesses & charities.

After this apprenticeship

This could lead to a permanent position post apprenticeship

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