IT Apprentice

Eastwood

WOTTON UNDER EDGE, GL12 8DA

Closes in 19 days (Thursday 10 October)

Posted on 3 September 2024

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Summary

Apprentices will provide all colleagues with software and hardware support for their workstations, as well as account management support. A Network Engineer Apprentice will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
8am - 4pm, Monday to Thursday and from 8am - 3:30pm on Fridays.

37 hours a week

Possible start date

Monday 28 October

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will include: 

  • Imaging Laptops, desktops, servers, notebooks, and tablets
  • Installing Laptops, desktops, servers, notebooks, and tablets on site

Key Tasks & Responsibilities: [will include but not be limited to:] 

  • Installing cabling, CAT5, CAT6A, CAT7 and OS2, OM4 fibre
  • Installing and programming a variety of switches, firewalls, routers and printers
  • Working with Desktop Engineers to maintain image libraries 
  • Troubleshooting software issues with Laptops, desktops, servers, notebooks, and tablets 
  • Acting as an account admin for various software products 
  • Assist with Wireless account management
  • 365 Help, migrations to and from, day-to-day management
  • Troubleshoot network issues 

Where you’ll work

TRAINING & CONFERENCE CENTRE

EASTWOOD PARK

FALFIELD

WOTTON UNDER EDGE

GL12 8DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Why choose our Azure Cloud Support Specialist apprenticeship? 

    The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

    This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

    QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

    • Learn on-premise and cloud-enabled technologies and services
    • Learn technical content that aligns to and is relevant to employers and the market
    • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
    • Get an introduction to Windows, Linux and PowerShell

    Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

    Requirements

    Essential qualifications

    GCSE in:

    • any subject -- x3 (grade 4+ (A-C))
    • English (grade 3+ (D or above))
    • Maths (grade 3+ (D or above))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Team working
    • Non judgemental
    • Knowledge, Windows operations
    • Familiarity, Active Directory

    About this company

    Eastwood Park is comprised of a delightful 19th Century country house and innovative, state-of-the-art training centre, located within 200 acres of beautiful South Gloucestershire countryside.  The country house provides the perfect setting for conferences, events, and weddings, complete with stunning panoramic views, and original features to be marvelled at.

    After this apprenticeship

    90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
    Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

    Benefits: 

    • 25 days holiday, plus bank holidays and an additional holiday purchase scheme
    • Private medical scheme (after 1 years’ service)
    • Plenty of free parking
    • Access to a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers
    • Access to 24/7 support and counselling as well as personal, emotional and financial wellbeing tools
    • Online GP
    • Pension scheme with Aviva (subject to qualifying criteria)
    • Life assurance

    Ask a question

    The contact for this apprenticeship is:

    QA LIMITED

    The reference code for this apprenticeship is VAC1000272730.

    Apply now

    Closes in 19 days (Thursday 10 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.