Customer Service Advisor Apprentice

United Carpets & Beds

Kirkby-in-Ashfield, NG17 7LH

Closes in 8 days (Monday 16 September at 11:59pm)

Posted on 18 July 2024

Print

Contents

Summary

This is a fantastic opportunity to join an established local family business as a Customer Service Advisor Apprentice. Team work is a essential, as you will be working with colleagues to assist customers, liaise with suppliers and handle a range of orders.

Annual wage
£13,520 a year

Minimum wage rates (opens in new tab)

- Quarterly progress reviews will take place during the time of employment. - All staff are entitled to staff discounts. - Tea/Coffee and sweet treats are provided in store daily.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.5 hours per day (With 30 mins break for lunch). Shifts will be rotated between 8.00am - 4.30pm and 11.30am - 8.00pm.

40 hours a week

Possible start date

Monday 23 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assisting customers with their flooring selection.
  • Working alongside other team members in handling orders, assisting in the warehouse.
  • Answering calls from customers and suppliers.
  • Ordering and receiving stock.

Where you’ll work

Low Moor Road

Kirkby-in-Ashfield

NG17 7LH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service apprenticeship standard, including Functional Skills in maths and English, if required.

    This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

    You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
    You will experience a blended learning model.
    You will gather learning evidence, journals and off-the-job records using your e-portfolio.

    At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade A*/C - 9/4)
    • Maths (grade A*/C - 9/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Team working
    • Initiative

    About this company

    United Carpets and Beds is the UK's largest franchised flooring and bed retailer. Family owned and run, United Carpets and Beds retains all of the values that have created a long held reputation for offering quality flooring and Beds whatever the consumers budget may be.

    https://www.unitedcarpetsandbeds.com/storelocator/kirkby-in-ashfield/ (opens in new tab)

    After this apprenticeship

    • A full time, commission based role could be available to the right candidate once the apprenticeship has been completed.

    Ask a question

    The contact for this apprenticeship is:

    WEST NOTTINGHAMSHIRE COLLEGE

    Leoni

    apprenticeships@wnc.ac.uk

    01623 900469

    The reference code for this apprenticeship is VAC1000265724.

    Apply now

    Closes in 8 days (Monday 16 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.