Customer Service L2 Apprenticeship THE GREAT BRITISH CARD COMPANY (GBCC) LIMITED

What you will do in your working day

We have a great opportunity for an Apprentice Customer Service Advisor to join our small friendly team in our new purpose built premises at Haresfield, near Stonehouse. In doing so you will be supported to achieve an NVQ level 2 as part of your role, and you'll be able to kick start your career earning a salary while gaining your qualification. This is a chance to develop new skills without being in full time education, receiving paid holidays and other staff benefits.

As a part of the CSD team, you will be working with the team processing incoming sales orders from emails and calls.  You will also be dealing with a wide variety of enquiries from our customers relating to sales & service issues.

Your training will focus on developing new skills to perform all aspects of your role to the best of your ability. You need to bring your energy, enthusiasm and willingness to learn, ability to take feedback and a pro-active attitude to getting the task completed to a high standard.

You will need to be computer literate with some experience of using Microsoft Outlook, Word and Excel, some Database experience would also be preferable and a good eye for detail.

You must possess a clear, confident and friendly communication style for use over the telephone with the ability to take detailed messages for other colleagues, therefore, fluent English written and spoken is essential. Some Customer Service experience would be useful. You must be educated to GCSE level with English and Maths passes. We're in the office every day, so you will need to be able to get to us at this postcode GL10 3EZ.

The training you will be getting

• You will complete the Customer Service Apprenticeship Standard and your learning provider will be SGS College.

   

• SGS has elected to deliver the on-programme learning using the Level 2 Diploma for Customer Service Practitioners.

The six mandatory units making up this qualification are listed below. You will also be required to select one relevant optional unit for the list below:

• Working in a sales environment
• Working in an administrative environment
• Working in a contact centre environment
• Customer service principles
• Working in a retail environment
• Social media in a work environment
• Fundamentals of marketing

This qualification is delivered on a one-to-one basis in the workplace and there is no requirement to attend college unless English and maths is required.

SGS will work closely with employers to plan and deliver support and training appropriately. This will add value to the employer as it centres on real work competencies demonstrated in a real work experience. 

What to expect at the end of your apprenticeship

• Potential full time employment.