I.T support apprentice ARCSUS IT SOLUTIONS LIMITED

Arcsus IT Solutions are looking to enhance their establish and experienced team with an IT focused and driven apprentice to train and develop with them making the most of their expertise to further your career and learning journey. The Apprentice will be trained in as many aspects of IT as possible and anything else you show the appetite to learn.

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Closing date: 29 Jul 2024

Apprenticeship summary

  • Annual wage

    £14,560.00

  • Working week

    Monday to Friday 8am till 5pm with 1-hour unpaid break during the day

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    4 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000261768

  • Positions

    1 available

What you will do in your working day

The IT Helpdesk Apprentice will provide fast and useful technical assistance on computer systems. The role involves answering queries on basic technical issues and offering advice to solve them.

You will receive full training in all areas to enable you to complete the following duties:

  • Serve as the first point of contact for customers seeking technical assistance over the phone email or support ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

The training you will be getting

Level 3 Information, communications technician apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our campus, the campus you will attend is TBC. This attendance is required during term time only.

What to expect at the end of your apprenticeship

At the end of the apprenticeship there may be an opportunity to progress into a full-time, permanent role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

ARCSUS IT SOLUTIONS IT Support Services, Based in Nottingham, Supporting businesses all across the UK. With over 30 years experience the provided unlimited IT support.

Employer

ARCSUS IT SOLUTIONS LIMITED

Address

BYRON AVENUE LOWMOOR BUSINES

KIRKBY-IN-ASHFIELD

NOTTINGHAM

NG17 7LA

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Leoni

apprenticeships@wnc.ac.uk

01623 900469

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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