Apprentice Receptionist within a GP Practice BRIERLEY PARK MEDICAL CENTRE

Brierley Medical Group has two surgeries in Skegby and Huthwaite, each with its own friendly reception team who welcome patients into the practice as well as completing other tasks. If you are a friendly, polite and helpful person, we would love to hear from you.

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Closing date: 08 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Between the hours of 7.45am and 6.30pm. This role is based at both the Skegby and Huthwaite site so you will need to be able to arrive at both sites for a 7.45am start time.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    18 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000258950

  • Positions

    1 available

What you will do in your working day

  • Answering the telephone and dealing with enquiries and booking/cancellation appointment
  • Front desk duties such as greeting patients and dealing with enquiries
  • Filing, scanning and photocopying
  • Taking accurate messages
  • Managing correspondence
  • Inputting and extracting information from internal systems
  • General Admin Duties
  • Contacting patients on the recall data base (eg. Patients who may require a medication review etc)
  • Reporting to the shift leader
  • You will work two days per week at Huthwaite and three days per week at Skegby

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard, including Functional Skills if required
  • You will work with expert assessors to develop new knowledge, skills and behaviours within the profession
  • You will experience a blended learning model
  • This is predominantly a workplace delivery programme, meaning that your learning will take place in work time and on work premises
  • You will attend a minimum of six supportive workshops throughout your apprenticeship, specifically designed to help you to achieve the deisred outcomes of the apprenticeship
  • You can attend these in person at our Derby Road, Mansfield campus or online via Microsoft Teams.
  • You will also attend monthly, online tutorials
  • You will gather learning evidence, journals and off-the-job records using your e-portfolio
  • At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

What to expect at the end of your apprenticeship

  • There are excellent progression opportunities upon successful completion of this apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Logical, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

You will need to be a confident and clear communicator who enjoys meeting and helping people. Genuine interest in the sector is advantageous

About the employer

Skegby Family Medical Centre and Brierley Park Medical Centre merged in 2023 and are now known as Brierley Park Medical Group. The group remains in the same two sites but under the new name. Between both sites they provide healthcare to over 18,000 patients. Both practices have supported apprentices in completing qualifications that have given them a strong start to their careers both with and outside of the practice. The receptionist role within a GP Practice is fast paced and requires a diverse set of skills, from dealing with patients who may be poorly or elderly to expecting parents and everything in between. You will be supported by a workplace mentor to ensure you develop the skills and knowledge that are required to build a career within a general practice.

Employer

BRIERLEY PARK MEDICAL CENTRE

Address

127 SUTTON ROAD

HUTHWAITE

SUTTON IN ASHFIELD

NG17 2NF

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Karen

apprenticeships@wnc.ac.uk

01623900632

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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