Customer Service/Telesales Apprentice WORKFORCE SKILLS SUPPORT LTD

Working alongside our Business Development Team to generate interest with construction companies in relation to training. Assist with coordinating commercial training courses and qualifications in line with Awarding Body/Industry Standards. Provide advice and support to existing and new clients / learners in relation to commercial training.

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Closing date: 08 Aug 2024

Apprenticeship summary

  • Annual wage

    £13,312.00 to £23,795.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 -16:30, with 30 mins for lunch.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    22 Aug 2024

  • Date posted

    17 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000258439

  • Positions

    1 available

What you will do in your working day

  • Supporting the Business Development Team generating interest with construction companies and other interested parties with an introduction to Workforce Skills Support through the means of cold calling, email marketing campaigns, promotion of our services through advertising and networking events.
  • Building and maintaining relationships with clients and providing an effective link between the client and their Business Development Manager, excellent verbal and written communication skills are essential.
  • Creating and maintaining effective relationships with external training providers and other external partners.
  • Liaising with 3rd party providers for suitable dates and locations and negotiating agreed discounts and maintaining our central tracker.
  • Creating, chasing and processing booking forms
  • Updating the CRM system and central records
  • To provide additional ad-hoc support where applicable as directed by our Business Development Team
  • Any other duties as deemed necessary by Line Manager.

The training you will be getting

Level 2 Customer Service Practitioner apprenticeship standard qualification, including Functional Skills in maths and English, if required.

This is a work based programme which means that the majority of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or remotely via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

  • Potential full-time employment, upon successful completion of apprenticeship could be offered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*/C - 9/4) Desired
GCSE or equivalent Maths (Grade A*/C - 9/4) Desired

About the employer

Workforce Skills Support is a nationwide training provider specialising in the construction sector. We are recognised by the leading skills certification schemes within the UK construction industry for providing excellent construction training, courses and construction qualifications.

Employer

WORKFORCE SKILLS SUPPORT LTD

Address

Mansfield Business Centre

Ashfield Avenue

NG18 2AE

NG18 2AE

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Karen

apprenticeships@wnc.ac.uk

01623900632

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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