Apprentice Telecoms Administration Assistant Mdee
We are seeking a highly motivated individual to join our growing team as a Business Administration Apprentice. In this exciting role, you'll gain valuable experience in the heart of our operations, while working towards a recognised apprenticeship programme.
Closing date: 08 Aug 2024
Apprenticeship summary
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Annual wage
£16,770.00
National minimum wage based on age under 18 is £8.60 and 21 and over £11.44
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Working week
Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
22 Aug 2024
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Date posted
12 Jun 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000257217
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Positions
1 available
What you will do in your working day
- Process EE connections directly with IMC on behalf of business partners
- Complete connections accurately and efficiently, either online, over the phone or via email
- To process Credit checks on behalf of business partners
- To check the orders input by business partners for accuracy and feedback/decline when appropriate
- To thoroughly check proofs of address, id and business in line with the network's compliance guidelines
- Manage mailboxes/ticket workflow, replying in a timely manner to connection/credit checks & query submissions
- Make outbound, take inbound calls maintaining a professional manner
- Work as part of a team, assist colleagues to the best of ability
- To assist business partners with using our fulfilment service, understanding procedures and escalate to Business Management when training is required
- To work with our couriers to ensure deliveries are made correctly
- To escalate any system issues in a timely manner
The training you will be getting
Full Level 3 Business Administrator apprenticeship standard, including Functional Skills if required.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
This is predominantly a workplace delivery programme, meaning that your learning will take place in work time and on work premises. You will attend a minimum of six supportive workshops throughout your apprenticeship, specifically designed to help you to achieve the desired outcomes of the apprenticeship. You can attend these in person at our Derby Road, Mansfield campus or online via Microsoft Teams.
You will also attend monthly, online tutorials.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What to expect at the end of your apprenticeship
Full-time employment upon competing apprenticeship successfully, alongside regular ongoing training to ensure your skills remain relevant.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Essential
About the employer
Training
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Karen
01623 900632
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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