Workshop Receptionist and Customer Service Apprentice

Summary

We are looking for someone to join our fun and ambitious team as a Workshop Receptionist. We have recently built a brand-new workshop in Tushingham, near Whitchurch and we’re looking for someone to join us in our new adventure!

Annual wage: £12,979.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday (Times to be confirmed).
39 hours a week
Possible start date: Monday 27 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities will include:

Assisting in maintaining and managing the company systems
Communicating with customers over the phone and face to face in a positive and friendly manner
Managing relevant paperwork
Updating internal system information and advising customers where required
Communicating information with other departments e.g. vehicle workshop
Keeping customers updated on the progress of their vehicle
Parts and Stock control to ensure the workshop can run smoothly
Helping to keep our social media sites up to date
Other general office support tasks

Where you’ll work

Bar Hill Farm

Tushingham

Whitchurch

SY13 4QU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Customer Service Practitioner.

This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-D (9-3) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Reliable
Friendly

Other requirements

Ability to reach the site. Possible transport requirements.

About this company

Taylors 4x4 is an independent family run business with over 40 years of experience in servicing and repairs. Our brand-new workshop in Tushingham near Whitchurch is built and run like a genuine dealership. We carry out MOTs, repairs and services on all kinds of vehicles to a high standard. We are a fun and ambitious team who pride ourselves on loyalty and a hard working attitude to provide the best service for our customers from start to finish.

After this apprenticeship

Permanent employment potential upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Sophie Cain

sophie.cain@ccsw.ac.uk

07867143886

The reference code for this apprenticeship is VAC1000236349.

Apply now

Closes in 22 days (Monday 13 January at 11:59pm)

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