Patient Liaison Apprentice
CHAPEL STREET SURGERY
BILLERICAY, CM12 9LR
Closes in 22 days (Monday 30 September at 11:59pm)
Posted on 19 June 2023
Contents
Summary
We are looking for 3 enthusiastic team members to work in our busy surgery. The rights candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Duties include answering calls, booking appointments and handing out results.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday: Candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Shifts TBC.
30 hours a week
- Possible start date
-
Tuesday 1 October
- Duration
-
1 Year 1 Month
- Positions available
-
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The position requires:
- Answering calls
- Booking appointments
- Handing out results
- Requesting blood tests
- Navigating the patient to the correct path
- Dealing with queries, scanning and matching clinical letters, answering emails.
It is important to have some IT skills and most of the job is done on the computer.
Ideally the candidate will be a driver, with the option to occasionally work from the other two locations, East Tilbury and Witham
Where you’ll work
93 CHAPEL STREET
BILLERICAY
CM12 9LR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THELIGHTBULB LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
You will achieve your Customer Service Practitioner Level 2 Apprenticeship Standard.
There are workshops that you need to attend via Zoom.
You will have a mentor for one to one tuition.
On-site training will be given to support specifics of the role.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Following the apprenticeship, all staff are employed on p/t contracts of 12 hours per week, with the opportunity to do plenty of overtime.
About this company
Local GP surgery, that has recently had ongoing building works to develop into a modern Primary Care Centre. It is now a state-of-the-art facility that will enable the Practice to develop new services for patients, as well as improve the services they currently offer.
https://www.chapelstreetsurgery.co.uk/index.aspx (opens in new tab)
After this apprenticeship
There will be opportunities for further development and progression.
Ask a question
The contact for this apprenticeship is:
THELIGHTBULB LTD
Andrea Gregory
andrea@thelightbulb.net
07764 969337
The reference code for this apprenticeship is VAC1000175071.
Apply now
Closes in 22 days (Monday 30 September at 11:59pm)
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