Patient Liaison Apprentice

CHAPEL STREET SURGERY

BILLERICAY, CM12 9LR

Closes in 22 days (Monday 30 September at 11:59pm)

Posted on 19 June 2023

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Contents

Summary

We are looking for 3 enthusiastic team members to work in our busy surgery. The rights candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Duties include answering calls, booking appointments and handing out results.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday: Candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Shifts TBC.

30 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 1 Month

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The position requires:

  • Answering calls
  • Booking appointments
  • Handing out results
  • Requesting blood tests
  • Navigating the patient to the correct path
  • Dealing with queries, scanning and matching clinical letters, answering emails.

It is important to have some IT skills and most of the job is done on the computer.

Ideally the candidate will be a driver, with the option to occasionally work from the other two locations, East Tilbury and Witham

Where you’ll work

93 CHAPEL STREET

BILLERICAY

CM12 9LR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    You will achieve your Customer Service Practitioner Level 2 Apprenticeship Standard.

    There are workshops that you need to attend via Zoom.

    You will have a mentor for one to one tuition.

    On-site training will be given to support specifics of the role.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    Following the apprenticeship, all staff are employed on p/t contracts of 12 hours per week, with the opportunity to do plenty of overtime.

    About this company

    Local GP surgery, that has recently had ongoing building works to develop into a modern Primary Care Centre. It is now a state-of-the-art facility that will enable the Practice to develop new services for patients, as well as improve the services they currently offer.

    https://www.chapelstreetsurgery.co.uk/index.aspx (opens in new tab)

    After this apprenticeship

    There will be opportunities for further development and progression.

    Ask a question

    The contact for this apprenticeship is:

    THELIGHTBULB LTD

    Andrea Gregory

    andrea@thelightbulb.net

    07764 969337

    The reference code for this apprenticeship is VAC1000175071.

    Apply now

    Closes in 22 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.