Apprentice Medical Receptionist

Summary

We are seeking an apprentice Medical Receptionist to join our busy, friendly and experienced reception team whilst working towards a Level 2 Customer Service qualification.

Wage

£19,240 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Full time hours to be worked during core opening hours of 08:00 – 18:30 Monday to Friday. Working hours will be provided at least one month in advance.

37 hours a week

Start date

Monday 5 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are looking for an enthusiastic, professional and efficient individual who is well organised and self-motivated. The ideal candidate will possess excellent IT and customer service skills.

Working alongside a skilled, dedicated and supportive reception team, you will provide a comprehensive and efficient service to the practice population.

You will receive, assist and direct patients in accessing appropriate services or healthcare professionals in a courteous and welcoming manner
Demonstrate the principles of effective active signposting.
Provide administrative support to patients and practice staff
Be responsible for undertaking a number of administrative duties such as processing correspondence and supporting the management of clinical recall systems

The post-holder will be required to work flexibly to cover periods of sickness and annual leave.

Where you’ll work

ASHBOURNE MEDICAL PRACTICE
CLIFTON ROAD
ASHBOURNE
DERBYSHIRE
DE6 1DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

Ashbourne Medical Practice is a large teaching and dispensing practice serving a growing population of 10,400 patients from a modern, purpose built premises in the centre of Ashbourne. Our multi-disciplinary team includes GPs, ACP/ANPs, pharmacists, physiotherapists, a mental health practitioner, a practice nursing team and supportive non-clinical teams. We are a highly respected practice who embraces the collaborative agenda and has a reputation for delivering excellent patient care. We work collaboratively with three other practices as part of the South Dales Primary Care Network.

https://www.ashbournemedicalpractice.co.uk/ (opens in new tab)

Company benefits

NHS pension scheme, Modern built premises, Multi-skilled, supportive practice team 30 days annual leave per year (pro rata for part time staff members) ,Free refreshments including hot drinks, fresh filtered water and fruit, Uniform provided.

After this apprenticeship

Internal: Medical Receptionist, Medical Administrator
External: Reception / Customer Service / Administrator positions

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000310962.

Apply now

Closes in 20 days (Sunday 20 April 2025 at 11:59pm)

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