Administration Officer Apprentice

Summary

As an Administration Officer Apprentice, you will support the organisation's efficient day-to-day operations while gaining valuable hands-on experience in administrative functions.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Hours between 08:30am - 6pm
37 hours 30 minutes a week
Possible start date: Monday 5 May
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assist with general office administration, including filing, data entry, and managing correspondence (emails, letters, etc.)
Provide support in scheduling meetings, maintaining calendars, and booking travel arrangements
Maintain accurate records and update systems/databases as required
Handle incoming calls and inquiries, directing them to the appropriate team member
Help prepare reports, presentations, and documentation for meetings or projects
Assist in stock and supply management, such as ordering office supplies or maintaining inventory
Collaborate with team members on projects and other duties as assigned
Assist in updating the HL social media accounts e.g. website, LinkedIn, Instagram
Assist in the organisation of office events including maintaining guest lists, obtaining quotes for venues and catering orders

Where you’ll work

LIDDON HOUSE
BELMONT BUSINESS PARK
DURHAM
DH1 1TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration standard
Delivered within the workplace

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4-9 Or Equivalent)
Maths (grade Grade 4-9 Or Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

About this company

HL is one of the largest architectural and interior design practices in the region with unparalleled reputation for professionalism, cost effectiveness, whole life costing, sustainability and functionality into our flexible designs. The Practice has bases in Durham and London. We have a reputation for reliable delivery of projects as the lead consultant, or through professional collaboration. Our philosophy is to pull together the best expertise into a project team, whether in design or management assignments. We enjoy many long standing joint venture relationships and alliances for project delivery.

https://howarthlitchfield.com/ (opens in new tab)

After this apprenticeship

Career development opportunities within the organisation.

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