1st Line IT Support Apprentice

DODD GROUP (MIDLANDS) LIMITED

Shropshire (TF3 3AZ)

Closes in 4 days (Wednesday 2 April 2025 at 11:59pm)

Posted on 19 March 2025

Print

Contents

Summary

An opportunity has now arisen for an IT Support Apprentice to join our very friendly and established team at our Head Office in Telford, offering central support to our national offices.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9am - 5pm.

37 hours 30 minutes a week

Start date

Wednesday 16 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Provide support where necessary to all users
  • Learn about the different projects and where the IT infrastructure would sit
  • Learn to diagnose ICT problems
  • Learn about the appropriate security policies in respect of ICT-related tasks
  • Learn to communicate and understand priority users
  • Learn to apply appropriate testing methodologies to hardware and software
  • Learn to understand and support national users
  • Attend project planning meetings
  • Attend local offices and confidently be able to support and advise with ICT issues

Where you’ll work

Stafford Park 13
Telford
Shropshire
TF3 3AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • One day per week at Telford College
  • Allocated assessor from Telford College to visit you in company
  • Mentors within the workplace to support with training and job role

More training information

You’ll be supported by dedicated team and will learn from a team of highly skilled Technicians.

Requirements

Essential qualifications

GCSE in:

  • English (grade D or above)
  • Maths (grade D or above)
  • x3 other subjects (grade D or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Initiative
  • Time management
  • Keen interest in ICT
  • Comfortable on telephone
  • Enthusiastic

Other requirements

Working in a very busy environment, with a high volume of calls.

About this company

Dodd Group was formed in 1947 in Shropshire and has remained a privately owned family business ever since. With an unrivalled reputation within building services, we offer a comprehensive electrical and mechanical design, installation and maintenance service across many sectors. We now employ over 900 staff across the UK.

After this apprenticeship

Further progression within ICT. Could eventually travel as far as Great Yarmouth or Cornwall – however, in your first years as an apprentice, you will be based from Head Office in Telford.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Amy Walker

amy.walker@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000310410.

Apply now

Closes in 4 days (Wednesday 2 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.