HR Support Apprentice

Summary

Greencroft Bottling based in Annfield Plain have an exciting opportunity for an HR Support Apprentice. You’ll join the team, assisting with HR and admin tasks, including client communication, basic administrative duties, and learning about human resources. This role offers valuable hands-on experience and skill development throughout.

Wage

£16,328 a year

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The hourly wage will be: 1st year £7.85 per hour (£16,328 per year) Under 18 £7.85 per hour (£16,328 per year) 18 to 20 £10.30 per hour (£21,424 per year) 21 and over £12.51 per hour (£26,021 per year)

Training course

HR support (level 3)

Hours

You will work 40 hours per week (5 x 8-hour days with a half-hour unpaid lunchbreak). You will work 08:00 to 16:30, Monday to Friday.

40 hours a week

Start date

Monday 28 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will work with our team to provide administrative and HR support across all elements of our work including managing sensitive information, processing data and supporting senior team members.

Training and support will be provided throughout the apprenticeship to ensure you learn new skills and gain practical experience. Here are the some of the daily taks you will be working towards:

Ensure all training records are printed, scanned and filed.
Ensure all training matrices are comprehensive, up to date and ready to be audited at any time.
Deliver and coordinate induction for all staff (including employees and agency workers).
Arrange, book and coordinate other external training activities as required.
Arrange, support and take part in recruitment activities such interviews for internal employees (promotions and transfers), external employees (new recruits) and agency workers.
Cover our Receptionist/Administrator in their absence.
Support and contribute to general HR administrative activities, such as handling day to day queries, using the HR database and delivering excellent customer service.

This list is not exhaustive and will be added to or amended as business needs required.

Where you’ll work

Greencroft Estate
Greencroft Parkway
Annfield Plain
Durham
DH9 7XP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Full delivery of the apprenticeship is within the workplace.

More training information

Training is a big part of what we do as an organisation and this apprenticeship will be no different.
This is a hands-on role and you will get as much out of it as you put in.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience
Positive Attitude
Professional Attitude

Other requirements

We’re looking for someone with great attention to detail and a willingness to learn. A positive attitude is key, to make the most of this unique learning opportunity and to support our work you will have a helpful and inquisitive nature, an eye for attention to detail as you’ll be working with financial documents such as invoices, written documents such as our website and communicating with our members such as via email and telephone. Basic computer skills with the ability and interest to advance them

About this company

At Greencroft Bottling Company Limited, we blend cutting-edge technology with a passion for excellence to deliver top-tier bottling services to the global wine industry. Nestled in the heart of County Durham, our state-of-the-art facility is one of the largest and most advanced wine bottling factories in the world We are more than just a bottling company – we are a partner in bringing customers’ brands to life. Our deducted team is committed to quality, efficiency and innovation, ensuring every bottle meets the highest standards. Whether it is a limited-edition release or a high-volume production run, we provide tailored solutions that cater to each customer’s unique needs At Greencroft Bottling Company Limited, we don’t just bottle wine; we bottle passion, precision and perfection. We’re seeking individuals who share these qualities to join our team – could this be you?

https://www.greencroftbottling.com/ (opens in new tab)

Company benefits

31 holidays, company pension, on site free parking, life insurance, company sick pay, bereavement leave, canteen, profit share, referral programme, health insurance programme including employee discounts at various companies.

After this apprenticeship

Whilst there is no automatic progression, we would explore the possibility of further training and/or a permanent role at the end of the apprenticeship, for the right individual.

Ask a question

The contact for this apprenticeship is: