Front of House/Customer Service Apprentice

Summary

We are seeking a dynamic and enthusiastic Apprentice to join our Front of House team at our West End Clinic. This role offers an exciting opportunity to work closely with patients and to engage with clients via phone and email. You will collaborate directly with the Head of Customer Services, ensuring a seamless experience for all our clients.

Wage: £11,778 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, shifts to be confirmed.
30 hours a week
Possible start date: Thursday 1 May
Duration: 1 year 3 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

65Beauty is a premier aesthetics, wellness, and beauty clinic specialising in nurse-led services. Our team of highly skilled aestheticians offers a comprehensive range of treatments, including fillers, anti-wrinkle treatments, acne scar treatments, fat-dissolving treatments, IV drips, PRP therapy, joint pain management, PDO threads, and radiofrequency treatments. We pride ourselves on delivering personalised care in a serene and luxurious environment, ensuring our clients feel refreshed and confident.

Key Responsibilities:

Front Desk Management: Greet and welcome patients as they arrive, ensuring they feel comfortable and valued.
Appointment Coordination: Schedule and manage patient appointments using Cliniko software, ensuring optimal clinic operations.
Client Communication: Handle inquiries and follow-ups via phone and email, providing accurate information and support regarding treatments and services.
Administrative Support: Assist with daily administrative tasks, including maintaining patient records, processing payments, and managing inventory.
Collaboration: Work closely with the Head of Customer Services to implement strategies that enhance patient satisfaction and clinic efficiency.
Learning and Development: Engage in ongoing training to stay updated on the latest beauty and clinical treatments, ensuring informed interactions with clients.

Requirements:

Passion for Beauty and Wellness: A keen interest in beauty clinical treatments and a desire to build a career in the industry.
Excellent Communication Skills: Ability to communicate effectively and empathetically with clients and team members.
Organisational Skills: Strong ability to manage multiple tasks and appointments efficiently.
Tech-Savvy: Proficiency in Microsoft Office Suite and a willingness to learn Cliniko practice management software.
Team Player: Ability to work collaboratively in a fast-paced environment.
Professional Appearance: Maintain a polished and professional demeanor, reflecting the clinic's high standards.

Where you’ll work

72 Great Titchfield Street
London
W1W 7QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will achieve the Level 2 Customer Service Apprenticeship Standard.
There are workshops that you will need to attend online.
You will have a mentor for one to one teaching and learning
In-house training will be given to support specifics of the role.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative

About this company

We offer a comprehensive range of treatments designed to address various aesthetic and health concerns. From facial and body aesthetics to joint health and IV therapy, our services are tailored to meet the clients unique needs.

https://www.65beauty.co.uk/about (opens in new tab)

Company benefits

A hands-on, immersive experience in the aesthetics industry. Mentorship and training from experienced professionals. Opportunities to work on real campaigns and make a tangible impact. Access to beauty treatment discounts and exclusive events.

After this apprenticeship

There will be ongoing opportunities for development and progression upon completion of the apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea@getsetuk.co.uk

07764969337

The reference code for this apprenticeship is VAC1000308393.

Apply now

Closes on Wednesday 30 April 2025

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