Customer Service Apprentice

BRYSON PRODUCTS LIMITED

Ipswich (IP5 3RH)

Closes in 19 days (Monday 31 March at 11:59pm)

Posted on 7 March 2025

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Summary

An excellent opportunity for a customer service apprentice working for Bryson products, an established PPE company with over 50 years of experience in the construction sector. You will be part of a busy and energetic team, based in our Ipswich location.

Wage
£15,704 to £25,396.80 a year

Minimum wage rates (opens in new tab)

Profit Share Pension Health Cash Plan

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 8am- 5pm (One hour unpaid lunch break daily)

40 hours a week

Possible start date

Tuesday 1 April

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Processing customer orders
  • Tracking and processing new orders and refunds
  • Responding to customer complaints
  • Updating customer information in the company database
  • Providing information about new and existing products and services
  • Making sales and processing payments
  • Performing administrative tasks as assigned by your Supervisor

Where you’ll work

17 Betts Avenue
Martlesham Business Park
Ipswich
IP5 3RH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SUFFOLK NEW COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • The training will be done remotely via Suffolk New College's online learning platform
  • It will take place every Wednesday between 9am and 5pm

Requirements

Essential qualifications

GCSE in:

  • English (grade 04 or above)
  • Maths (grade 04 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Patience

About this company

Bryson Products Limited is a well established business that was incorporated over 50 years ago. It sources and supplies PPE to the construction sector in the UK. The Company's vision is to be the sustainable supplier of choice for construction and fit out contractors

http://www.bryson.co.uk (opens in new tab)

After this apprenticeship

  • A permanent customer service adviser, team leader and then Manager of Customer Experience

Ask a question

The contact for this apprenticeship is:

BRYSON PRODUCTS LIMITED

Andrew Craig

andy.craig@bryson.co.uk

07876879013

The reference code for this apprenticeship is VAC1000308236.

Apply now

Closes in 19 days (Monday 31 March at 11:59pm)

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