Administration & Support Apprentice

Summary

We are looking for a motivated and enthusiastic Apprentice to join our team. This role is ideal for someone eager to develop their skills in business administration while providing essential support to various departments; sales, accounts, aftercare and operations. You will gain hands-on experience and training in a fast-paced business environment.

Wage

£12,480 a year

Minimum wage rates (opens in new tab)

Competitive apprenticeship salary.

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.30am - 5pm 1-hour lunch

37 hours 30 minutes a week

Possible start date

Monday 31 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General Administration:

Assist with data entry, document processing, and filing
Maintain and update spreadsheets and databases
Handle incoming calls, emails, and correspondence professionally
Organise and maintain office supplies and equipment
Assist in creating and updating records, reports, and company documentation

Sales & Customer Support:

Support the Sales Team with quotations, order processing, and follow-ups
Update customer records and CRM system
Liaise with customers to confirm orders, schedule appointments, and provide updates

Aftercare & Service Support:

Assist in logging aftercare issues and coordinating appointments
Communicate with engineers and customers regarding service visits
Maintain records of completed aftercare work and ensure follow-ups are scheduled

Accounts & Financial Support:

Assist in processing invoices, purchase orders, and payments
Support the accounts team with basic bookkeeping tasks
Help maintain financial records and ensure documentation is organised

Operational & Installations Support:

Liaise with installers and surveyors to ensure job schedules run smoothly
Assist in preparing documentation for installations and service jobs
Support with stock and material ordering when needed

Where you’ll work

97 GOSBECKS ROAD
COLCHESTER
CO2 9JT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
All apprenticeship training will take place in the workplace
You will have a tutor who delivers the training 1-1, and a mentor within your company to support you through your programme

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Logical
Team working
Initiative
Time management
Willing to learn

About this company

Softview is a family run business of which has been trading for over 28 years. We supply and install double glazing, including windows, doors, conservatories and roofline. We are a small business with under 10 employee’s and 6 installation teams. We pride ourselves of excellent customer service and the quality of our product and installations.

https://www.softviewconservatories.co.uk/ (opens in new tab)

Company benefits

• Full training and development opportunities. • Career progression within the company. • Supportive and friendly working environment.

After this apprenticeship

Career progression within the company.

Ask a question

The contact for this apprenticeship is:

W S TRAINING LTD.

The Apprenticeship Team

apprenticeships@wstraining.co.uk

The reference code for this apprenticeship is VAC1000307533.

Apply now

Closes in 16 days (Friday 28 March at 11:59pm)

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