Apprentice Administration Assistant

Summary

We are looking for a self-motivated, adaptable, forward thinking and well-organised Apprentice Administration Assistant to join our team. In this role, you will gain hands-on experience in office administration while learning how to provide essential support to ensure smooth day-to-day operations.

Wage

£15,704 a year

Minimum wage rates (opens in new tab)

Wage is negotiable based on experience

Training course

Business administrator (level 3)

Hours

Monday to Friday 9:00am - 5:00pm with a 30 minute lunch break

40 hours a week

Possible start date

Monday 31 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working closely with the Office Manager and the administration team, you will assist with tasks such as organising documents, managing emails, handling phone calls and maintaining office records. This is a great opportunity to develop your skills in a professional environment while gaining valuable experience in office administration.

We’re looking for someone who is eager to learn, a team player and capable of handling multiple tasks in a dynamic workplace. As an Apprentice Administration Assistant, you will also play a key role in providing excellent customer service to colleagues and visitors, whether in person, over the phone, or via email.

Answer calls, emails and general enquiries professionally and promptly.
Greet visitors and provide excellent customer service.
Act as a link between the office and external parties to handle enquiries and solve problems.
Schedule meetings, appointments and manage the team’s calendar.
Arrange travel accommodation and transportation for the team.
Provide administrative support to the Office Manager and Directors.
Order and manage office supplies as needed.
Ensure company policies, procedures and health and safety rules are followed.
Organise and manage physical and digital documents, including filing, and scanning.
Keep accurate records in the company’s central data system (Simpro).
Manage incoming leads and ensure they are processed on time and according to company values.
Handle large project processes from completion to invoicing.
Maintain clear and accessible records of customers and projects.
Oversee company vehicles, including checking and coordinating repairs.
Manage goods receipts and returns.
Track expenses and assist with CIS payments.
Process invoices using Simpro and work with customers, suppliers and contractors.
Work with the Finance Department to match invoices and receipts.
Arrange staff training and ensure certifications are up to date.
Organise annual equipment servicing such as meter calibrations.
Update and manage the company website and social media.
Ensure the office is clean, tidy, and presentable as a key holder.

Where you’ll work

Unit 4 Chancers Farm
Fossetts Lane
Fordham, Colchester
Essex
CO6 3NY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
Monthly classes at Colchester Institute (Colchester Campus).

Requirements

Essential qualifications

GCSE in:

English (grade 9-6/A*-B)
maths (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Able to type 40 to 60 wpm
Learns new software quickly
Microsoft product familiarity

Other requirements

Many of the administrative tasks are carried out on the computer, as some of the systems used serve as an integral part of the business hub.

About this company

TH Electrical Limited, based in Fordham, Colchester, has been providing high-quality electrical services since its establishment in 1986. We offer a range of services, including EV chargers, solar installations, MVHR systems and smart home solutions. Originally founded as a small family business, the company has grown and is now managed and owned by two directors, overseeing a diverse portfolio of clients across the UK. Our team of 20 skilled employees brings extensive expertise across the commercial, industrial and domestic sectors.

https://www.th-electrical.net/ (opens in new tab)

Company benefits

20 days holiday per year plus bank holidays, pension scheme.

After this apprenticeship

Potential position as a Qualified Business Administrator.

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000307251.

Apply now

Closes in 16 days (Friday 28 March)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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