Customer Service Representative Apprentice
INTELIQO ENTERPRISES LIMITED
Keighley (BD21 4LB)
Closes in 17 days (Friday 4 April at 11:59pm)
Posted on 3 March 2025
Contents
Summary
Inteliqo are looking for a proactive and customer-focused Customer Service Representative Apprentice to join their team. This role is ideal for someone who enjoys interacting with customers, solving problems, and learning about online business operations.
- Wage
- £15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 10:00 AM to 6:00 PM (8-hour shifts).
40 hours a week
- Possible start date
-
Thursday 10 April
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Dealing with customers online via email, messaging platforms, and other digital channels, as well as over the phone.
- Assisting customers with inquiries about products, orders, returns, and general troubleshooting.
- Ensuring professional and friendly communication to enhance the customer experience.
- Assisting with online product listings, including updating product descriptions, pricing, and availability.
- Performing basic administrative tasks in the office to support the smooth running of customer service operations.
- Logging customer interactions and updating records to ensure accurate tracking of inquiries and resolutions.
- Working closely with other team members to improve processes and service quality.
Where you’ll work
Unit 1, Worth Bridge Industrial Estate
Worth Bridge Rd,
Keighley
BD21 4LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LUMINATE EDUCATION GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer service practitioner Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Mathematics (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Basic IT knowledge
- Strong written communication
- Strong verbal communication
- Good problem-solving abilities
- Ability to multitask
- Quick-thinking
- Positive attitude
- A proactive attitude
Other requirements
Full training will be provided to help you develop customer service, IT, and business administration skills and exposure to e-commerce and digital customer service, providing valuable experience in an online business setting.
About this company
Inteliqo is a business specialising in the refurbishment and resale of IT equipment. We ensure high-quality, cost-effective IT solutions for individuals and businesses by restoring and reselling devices to extend their lifespan and reduce electronic waste.
After this apprenticeship
A supportive work environment with opportunities for career progression after completing the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LUMINATE EDUCATION GROUP
Emmie Brown
emmie.brown@keighleycollege.ac.uk
The reference code for this apprenticeship is VAC1000307129.
Apply now
Closes in 17 days (Friday 4 April at 11:59pm)
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