Customer Service Apprenticeship - Northallerton Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Northallerton (DL7 8PQ)

Closes in 4 days (Thursday 13 March)

Posted on 27 February 2025

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Summary

As an apprentice in our store and you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids/glasses are ready or delayed as appropriate.

Wage
£12,709.12 a year

Minimum wage rates (opens in new tab)

£6.50 an hour

Training course
(level )
Hours
Days and shifts to be confirmed. Full-time and will include weekend working.

37 hours 30 minutes a week

Possible start date

Thursday 27 March

Duration

12 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answer telephone calls to the store
  • Advising customers that their hearing aids/glasses are ready or delayed as appropriate

Where you’ll work

120/120A High Street
Northallerton
DL7 8PQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

(level )

Equal to

Course contents

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
  • Blended on/off the job training and location to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade 9-3 (A*-D))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Administrative skills
  • Team working

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About this company

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

After this apprenticeship

  • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles

Ask a question

The contact for this apprenticeship is:

SPECSAVERS OPTICAL SUPERSTORES LIMITED

The reference code for this apprenticeship is 1000306369.

Apply now

Closes in 4 days (Thursday 13 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

This apprenticeship requires you to apply through the employer's website.