Apprentice Administrator

Summary

WISKA UK Ltd is in their 25th year of business, based in Cornwall. They are looking for enthusiastic apprentices to join the team and help take them forward into the future. The position offers training, personal growth and a great opportunity to develop and the potential to travel.

Wage: £15,412.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 08:30 - 17:00 (16:00 on Friday)
39 hours a week
Possible start date: Monday 26 May
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Sales Office Duties:

Processing Sales Orders
Dealing and Reacting to Customer Queries
Customer Service in general to customer base
Debit Notes, Processing Credits
Phone answering, administration, attending meetings and supporting colleagues
Printing and releasing pick lists to the warehouse.
Chasing and monitoring ‘urgent’ pick lists.
Reporting Sales Office figures on a regular basis
Processing, printing, and posting invoices daily

Warehouse Duties:

Working daily to ensure picks lists are printed and given to the warehouse
Ensuring specific time framed orders go out promptly
Being proactive and helping the Warehouse team if/when required

Production Duties:

Working to ensure production orders are created and completed
Ensuring specific time framed production orders are completed promptly
Being proactive and helping the team if/when required

Credit Control Duties:

Telephone queries
Chasing payments
Updating databases
Paying off invoicing

Marketing Duties:

Supporting Promotions
Social Media Channels - Support
Event Assistance

Purchasing Duties:

Working with the Purchasing Team and Suppliers to meet minimum and maximum stock levels
Ensure departments are advised on delivery times and delays

Communication:

You are encouraged and advised to speak to all departments to ensure
The correct answers are given to customers and consistently gain
Company and product knowledge

Apprenticeship:

Allow time to complete your apprenticeship and log hours

Where you’ll work

UNIT 7
HURLING WAY
ST. COLUMB MAJOR BUSINESS PARK
ST COLUMB
TR9 6SX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRURO AND PENWITH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Bi-weekly attendance at the Truro campus

More training information

For more information about this vacancy please contact Truro and Penwith College on 01872 305500

Requirements

Desirable qualifications

GCSE in:

English (grade 3 or above)
maths (grade 3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Non judgemental
Can do attitude

About this company

Established in the year 2000, we are a local based business and we sell into the electrical distribution market, with other aspects of the business doing maritime and BAE projects.

http://www.wiska.co.uk (opens in new tab)

Company benefits

Pension schemes in place after probational period and if you meet the automatic enrolment.

After this apprenticeship

On completion of a successful apprenticeship, there may be an opportunity for a full time position

Ask a question

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