Apprentice Credit controller/Collector

Summary

Commercial Domestic Investigations are recruiting for 2 apprentice credit controller/collectors to join their busy office based in Sunderland. The successful candidates will learn all aspects of credit control and gain a recognised level 2 qualification upon completion of the apprenticeship. This is an exciting opportunity to kickstart your career.

Wage

£14,722.50 a year

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Training course

Credit controller and collector (level 2)

Hours

Monday to Friday 09:00 to 17:00. 45 minute lunch break. Two 15 minute breaks AM & PM.

37 hours 30 minutes a week

Start date

Monday 14 April 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are looking for a proactive Credit Control / Collector Apprentice to join our finance team. This apprenticeship offers a fantastic opportunity to gain hands-on experience in credit control, invoicing, and account management. You will support the finance team in ensuring that payments are received on time, customer accounts are accurately maintained, and any outstanding debts are efficiently managed. This is an ideal role for someone looking to start a career in finance and credit control, with full training and support provided.

Key Responsibilities:

Assist with processing and issuing customer invoices.
Monitor and follow up on outstanding payments.
Communicate with customers regarding overdue accounts and payment arrangements.
Update and maintain accurate customer account records.
Support with preparing reports on overdue payments and aged debt.
Assist with reconciling payments and resolving account discrepancies.
Chasing overdue balances by a variety of different methods.
Liaising across all levels of responsibility, from Director to credit controller.
Working towards and achieving collections targets.
Developing relationships with customers and identifying additional sales opportunities.
Producing client reports.
Updating CRM.
Raising, chasing and concluding cases for customers.
Conducting a high volume of outbound calls, adapting your approach to suit your customer and their business requirements.
Listening actively and using your objection-handling skills where necessary to ensure positive outcomes are reached for customers.
Managing your own customer pipeline and diarising customer callbacks.
Securely managing customer documentation.
Maintaining excellent customer service levels.
Cultivating strong relationships with clients, maintaining regular communication to build trust and rapport.

Where you’ll work

Commercial Domestic Investigations
Avalon House
St Catherines Court
Sunderland
SR6 3XJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

5 GCSE’s including Maths and English (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working

About this company

Commercial Domestic Investigations specialise in helping our clients to evaluate credit risk, establish payment terms, and recover outstanding debts. Our specialised service ensures our clients maintain financial stability and a strong cash flow, mitigating the impact of unpaid invoices and bad debt losses in their operations. Having been established in Sunderland for over 30 years we are expanding our established Sales management executive team at our new site opposite Hylton Riverside Retail Park.

http://www.commercialdomesticinvestigations.co.uk/ (opens in new tab)

Company benefits

·20 days holiday + Bank Holidays. · Monthly commission structure. · Free On-Site Parking. · Early finish on a Friday when on target! Start your weekend early! · Company Pension.

After this apprenticeship

Upon successful completion of the apprenticeship programme, the successful candidates will have an opportunity to progress through to the advanced credit controller level 3 apprenticeship.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Apprenticeship Recruitment Team

apprenticeships@seetec.co.uk

The reference code for this apprenticeship is VAC1000306095.

Apply now

Closes tomorrow (Tuesday 1 April 2025 at 11:59pm)

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