Level 2 Business Administrator Apprentice (Customer Service Practitioner)

Summary

The Avenue Clinic is looking for a Customer Service apprentice to join our team. This role would suit someone that has recently completed their studies at college. In this role, you’ll be responsible for supporting the clinic team and greeting patients who visit the clinic.

Wage

£11,778 a year

Minimum wage rates (opens in new tab)

Commission and bonuses vary and are available to be discussed with candidate

Training course

Customer service practitioner (level 2)

Hours

(Varied shifts between) Monday to Sunday, 7:45am - 8pm.

30 hours a week

Possible start date

Tuesday 1 April

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.

The role is busy and varied. You will have excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.

The clinic team comprises independent clinical consultants, doctors as well as other medical and healthcare professionals including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.

Key Responsibilities:

Answer customer queries via phone, email, or in person.
Update customer records and ensure accurate information.
Handle complaints and resolve issues effectively.
Contribute to improving customer service practices.
Learn about products/services to assist customers.
Book patients in when they have arrived for their appointment.

Requirements:

Strong communication skills and a customer-focused attitude.
Problem-solving abilities and a team-oriented approach.
Basic IT skills (Microsoft Office).
No prior experience needed – full training provided.

What We Offer:

Full training and development opportunities.
A friendly and supportive team environment.
Career progression opportunities.
4 Days working/ 28 days annual leave including bank holidays.

Where you’ll work

24 THE AVENUE
ALWOODLEY
LEEDS
LS17 7BE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

More training information

This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)
Three Different Subjects (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Initiative
Non judgemental
Software Knowledge
- Conduct research

Other requirements

Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date. Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates On shift/ possible weekends. Varied Days working (average 4-5); Located close to bus routes; 28 days annual leave including bank holidays – two weeks to be used at Christmas when we are closed. Employer pays for an enhanced DBS check and employees are responsible for subscribing to the DBS update service. Casual uniform. Meals, fruit, tea, coffee & juice provided.

About this company

Providing private medical, GP, aesthetics, ultrasound / imaging, menopause, counselling and other health services to North Leeds via partner and independent practitioners.

http://www.theavenueclinic.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possible progression to a permanent position at the end of a successful apprenticeship is highly likely.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Apprenticeship Recruitment Team

apprenticeships@leedscitycollege.ac.uk

01132846464

The reference code for this apprenticeship is VAC1000306017.

Apply now

Closes in 13 days (Friday 28 March at 11:59pm)

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