Apprentice (HR Digital Support)

Summary

Digital Support Technicians maximise the effective use of digital office technologies, productivity software and digital communications in organisations. As technology continues to grow, organisations are becoming more digital and data-driven, and there is an increasing demand for people who can support and implement digital operations.

Wage: £14,526.20 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm with flexible and hybrid working available.
37 hours a week
Possible start date: Monday 1 September
Duration: 2 years
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assist in the development and digital related support for the Durham Learning and Development System and for other HR applications and systems
Provide technical and administrative support to system administrators and users
Update and maintain user records
Provide appropriate data reports to colleagues at all levels of the organisation
Develop good communications skills, whether face to face, on the telephone, in writing or on a digital platform and use the most appropriate channels to communicate effectively
Learn how to take responsibility for initiating and completing tasks, managing priorities and time to successfully meet deadlines

Where you’ll work

Green Lane Offices
Spennymoor
DL16 6JQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Digital Support Technician Level 3 Apprenticeship Standard
Training will be delivered by the training provider remotely supported by a virtual learning platform

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working

About this company

Durham County Council is the largest council in the North East, we employ over 16,000 people and have a budget of around £1.3 billion which helps us provide services for more than 513,000 people. We are a forward-looking council and recognise that we need passionate people who share our enthusiasm to deliver fantastic services to the people of County Durham.

http://www.durham.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Progression opportunities will become available towards the end of the apprenticeship once competency has been demonstrated

Ask a question

The contact for this apprenticeship is:

Durham County Council

Elise Waller

elise.waller@durham.gov.uk

The reference code for this apprenticeship is VAC1000305971.

Apply now

Closes in 2 days (Sunday 23 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

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