Trade Counter Assistant Apprentice

Summary

A great opportunity for someone with an interest in dealing with customers on the Trade Counter. Servicing customers with Car parts and Accessories. You will also be packing products to send out to customers and will be trained with online selling. Products are also processed on eBay and Amazon and needs someone that can help manage this process.

Wage

£13,312 a year

Minimum wage rates (opens in new tab)

£6.40 per hour rising to £7.55 per hour from 1st April 2025 If 16-18 max hours per week 40

Training course

Trade supplier (level 2)

Hours

Monday to Friday 9am - 5pm and alternate Saturday's 9am - 3pm.

40 hours a week

Possible start date

Wednesday 19 March

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working on Trade Counter serving customers with products.
Picking and packaging products for sending out to customers/despatch.
Receiving goods in.
Answering email and telephone queries.
Listing car parts onto online selling platforms including Amazon and eBay.
Responding to online enquiries.
Upselling and Promoting additional services or parts.
Following up on sales to ensure positive feedback is given by each customer.

Where you’ll work

92 GREAT BRICKKILN STREET
WOLVERHAMPTON
WV3 0PU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Trade Supplier L2 standard:

Maths and English Functional Skills if required.

More training information

No day release.
Inhouse training on Trade Counter, Product Training and customer service.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Creative
confident

About this company

Car spares and accessories store in Central Wolverhampton offering batteries, brakes, servicing parts, clutch parts, starter motors, alternators and much more

https://carpartswolverhampton.co.uk/ (opens in new tab)

After this apprenticeship

If business allows a full-time position within the business will be offered, and the opportunity to progress to a level 3 qualification.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000305781.

Apply now

Closes in 6 days (Tuesday 18 March at 11:59pm)

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