The Supported Housing Assistant Apprentice
NEW LEAF ACCOMODATION LIMITED
BIRMINGHAM (B12 8JP)
Closes on Monday 14 April 2025
Posted on 24 February 2025
Contents
Summary
This role is customer facing, and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies within our supported accommodation operations. The apprenticeship prepares individuals for a range of general housing and property management duties leading to entry level professional roles.
- Wage
- £16,500 a year
- Training course
- Housing and property management (level 3)
- Hours
-
Monday to Friday, 9am to 5pm.
37 hours 30 minutes a week
- Possible start date
-
Monday 21 April
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role involves working under supervision within the wider organisation, team, communities, and external partners. The work includes undertaking housing and support duties to support tenants that are housed with us.
- Identifying and agreeing support needs for tenants.
- Completing administrative documents that are required for new tenants.
- Updating an electronic system in evidence to local housing authority of tenancies and support plans.
- Providing support to tenants.
- Reporting of occupancy rates/issues to management.
- Monitoring activity of housing assistants to ensure compliance in all areas of support is evidence.
- Reporting of maintenance issues and seeking remedial action in line with organisational procedures.
Where you’ll work
57 ALFRED STREET
SPARKBROOK
BIRMINGHAM
B12 8JP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
Apprentices will be allocated a trainer assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.
More training information
- L3 Housing and property management Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or Equivalent)
- Maths (grade C/4 or Equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Interviews will be held face-to-face
About this company
New Leaf Accommodation are a small a but rapidly growing Company based in Birmingham, who provide supported accommodation for vulnerable adults in the West Midlands, focusing on mental health, learning difficulties, and recovery from substance
After this apprenticeship
- Permanent roles available upon completion of apprenticeship, depending on availability
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Cameron Murrin-Spencer
cameron.murrin-spencer@atem.co.uk
The reference code for this apprenticeship is VAC1000305626.
Apply now
Closes on Monday 14 April 2025
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