The Supported Housing Assistant Apprentice

Summary

This role is customer facing an primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies within our supported accommodation operations. The apprenticeship prepares are individual for a range of general housing and property management duties leading to entry level professional roles.

Wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Housing and property management assistant (level 2)
Hours: Monday to Friday 9am to 5pm.
37 hours 30 minutes a week
Possible start date: Monday 21 April
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role involves working under supervision within the wider organisation, team, communities and external partners. The work includes undertaking housing and support duties to support tenants that are housed with us.

Duties include:

Supporting tenants across the Birmingham area to work towards individual goals and objectives
Preparing paperwork for service charges
Supporting consultations and undertaking customer surveys
Undertaking neighbourhood and property surveys using checklists
Data administration
Conducting supervised viewing with potential new tenants
Handling telephone calls
Filing and scanning

Where you’ll work

57 ALFRED STREET
SPARKBROOK
BIRMINGHAM
B12 8JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job
activities and training.
On-the-job and off-the-job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

English (grade Grade C/4 or Above)
Maths (grade Grade C/4 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Interviews will be held face-to-face

About this company

New Leaf Accommodation are a small a but rapidly growing Company based in Birmingham, who provide supported accommodation for vulnerable adults in the West Midlands, focusing on mental health, learning difficulties, and recovery from substance

https://newleafaccommodation.com/ (opens in new tab)

After this apprenticeship

Permanent roles available upon completion of apprenticeship, depending on availability.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000305579.

Apply now

Closes on Monday 14 April 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents