Receptionist Admin Apprenticeship
MY HOPE HOUSING C-I-C
BIRMINGHAM (B12 8LF)
Closes in 11 days (Friday 28 March at 11:59pm)
Posted on 24 February 2025
Contents
Summary
Vacancy available for an Office Admin Apprenticeship, offering Level 2 Customer Service qualification.
- Wage
- £12,740 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9:30AM - 4:30PM. Total hours per week: 35 Hours per week can be increased if requested.
35 hours a week
- Possible start date
-
Monday 31 March
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Day-to-day office tasks
- Answering calls and directing calls to relevant staff members
- Completing paperwork and online forms
- Assisting with scanning and filing documents
- Sending and responding to emails
- Assisting with creating marketing content
- Completing further tasks such as accounts
(All of which shall be taught throughout the apprenticeship placement).
Where you’ll work
SOUTHSIDE BUSINESS CENTRE
249 LADYPOOL ROAD
BIRMINGHAM
B12 8LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Qualification: Customer Service Practitioner Apprenticeship Level 2
- Location: Solihull College (Blossomfield Campus)
- Training through the above college shall be part-time: Hours/Day TBC
- Functional Skills English and maths if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 5/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Initiative
About this company
We are based in Birmingham and we provide housing related services including supported accommodation. We provide housing for a range of sectors, supporting our community.
After this apprenticeship
We are able to offer full-time employment and further job roles to support our apprentices with progressing as well as supporting them with further qualifications.
Ask a question
The contact for this apprenticeship is:
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
recruitment@myhopehousing.org.uk
0121 242 6666
The reference code for this apprenticeship is VAC1000305575.
Apply now
Closes in 11 days (Friday 28 March at 11:59pm)
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