Apprentice Customer Service Assistant - REF 13361
CHORLEY ELECTRICAL TRADERS LTD
BOLTON (BL1 3NE)
Closes on Saturday 17 May 2025
Posted on 17 February 2025
Contents
Summary
Chorley Electrical Traders in Bolton are recruiting an Apprentice Customer Service Assistant. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16 months.
- Wage
- £15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, start 8:00am finish 5:00pm, 1 hr lunch break.
40 hours a week
- Possible start date
-
Saturday 24 May
- Duration
-
1 year 4 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler
- Dealing with goods inwards
- Packing Orders
- Interbranch stock transfers
- Computer invoicing and stock control
- Telephone sales
- Face to face customer service
- Upkeep of warehouse working to health and safety regulations
- General office work
Where you’ll work
107 HALLIWELL ROAD
BOLTON
BL1 3NE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner
- Functional skills
- Work-based learning
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Hardworking
- Punctual
About this company
Chorley Electrical supply to electrical contractors across the North West, as well as offering spares for maintenance engineers, housing, shops, offices, factories and schools and also serving the general public. We are a family run business, established since 1979.
After this apprenticeship
Progression into full-time employment.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP CIC
recruitment
recruitment@nltg.co.uk
01254395355
The reference code for this apprenticeship is VAC1000304417.
Apply now
Closes on Saturday 17 May 2025
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