Office Junior Apprentice

Summary

We are looking for an Office Junior to join our to to work alongside and support our Office Manager. The job will be varied but will provide you with a chance to progress within the business.

Wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8:30 - 17:00.
40 hours a week
Possible start date: Monday 17 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Supporting the Office Manager
General office work
Photocopying
Filing
Stocking office supplies
Booking accomodation for operatives working away from home
Booking repairs and servicing of fleet vans

Where you’ll work

3360 CENTURY WAY

THORPE PARK

LEEDS

LS15 8ZB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be delivered once per month at Printworks Campus, Leeds
You will attend regular reviews with your Assessor/Tutor

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative

About this company

FFA Installations are specialist contractors delivering interior and passive fire protection services.

After this apprenticeship

Progressional within the business is possible.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

apprenticeships@leedscitycollege.ac.uk

The reference code for this apprenticeship is VAC1000302518.

Apply now

Closes in 27 days (Monday 10 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents