Sales Order Administrative Apprentice

Summary

We are recruiting for a Business Administration Apprentice to assist the customer service manager in the administration of customer orders and ensure manufacturing information is processed onto our systems.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Four days per week between Monday - Friday, 8.00am - 4.00pm.

30 hours a week

Start date

Monday 7 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties would consist of, but not restricted to..

General filing and answering calls
Data entry, processing sales invoices
Invoicing customer orders
Sending e-mails
Ensuring that all paperwork is up to date and accessible
Build relationships
Reception duties
General administration duties
Assist other members of the administration team

Where you’ll work

UNIT 10
UNIVERSAL BUSINESS
HENSON ROAD
DARLINGTON
DL1 4WG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DARLINGTON BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be provided to achieve the following qualifications:

Level 3 Business Administrator Apprenticeship Standard

Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standards.

Requirements

Essential qualifications

GCSE in:

English (grade 4+/ C+)
Maths (grade 4+/ C+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working
Initiative
Diligent
Keen to learn
Keen to progress

Other requirements

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at Henson Road, Darlington (DL1 4WG)

About this company

AFL manufactures and supplies premium filtration products for a wide range of processes and applications. AFL, based Darlington in the UK, is one of Europe’s leading manufacturers in the field of process filtration. The company was founded in 2009 and is backed by 25 years of filtration manufacturing expertise. Major markets served to include oil and gas, industrial filtration, oil removal, and water treatment. AFL’s extensive range of quality products is manufactured on site to BS EN 9001:2015 requirements. Our products include string wound cartridges, oil removal cartridges, pleated cartridges, radial, and axial flow carbon cartridges, multimedia and a full range of water treatment products and polypropylene and stainless-steel filter housings. We have a full range of standard cartridges and housings readily available and can also draw on our many years of experience to develop products and solutions to meet your specific requirement.

http://www.afl.eu.com/ (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship could lead to full-time employment and progression to higher level responsibilities, include purchasing tasks.

Ask a question

The contact for this apprenticeship is:

DARLINGTON BOROUGH COUNCIL

Graham Denis Curry

graham.curry@darlington.gov.uk

07949845325

The reference code for this apprenticeship is VAC1000301011.

Apply now

Closes in 6 days (Friday 4 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents