Business Support Apprentice Level 3 (x2)
Plymouth City Council
Prince Rock Depot, Macadam Road Plymouth, PL4 0RZ, PL4 0RZ
Closes on Tuesday 24 February 2026
Posted on 5 February 2025
Contents
Summary
We are excited to offer 2 apprenticeship’s opportunities within our Business Support Team. These roles provide a fantastic chance to develop skills, gain hands-on experience, and contribute to meaningful work in a supportive and dynamic environment.
- Wage
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£20,930 a year
Minimum wage rates (opens in new tab)
(£20,930 Age 16-20) & (£22,071) Age 21+ per annum
- Training course
- Business administrator (level 3)
- Hours
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One apprentice will be based at Prince Rock Depot, whilst the other will be based at Crownhill Court. We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role.
37 hours a week
- Possible start date
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Wednesday 14 April
- Duration
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1 year 6 months
- Positions available
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2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
One apprentice will join the Place Team, focusing on shaping and enhancing our environment.The other will be part of the Strategic Commissioning Team, supporting our community.
Both roles will involve process-driven tasks, along with administrative and customer-focused responsibilities, aiming to deliver a high quality and efficient service for our stakeholders.
Where you’ll work
Prince Rock Depot, Macadam Road Plymouth, PL4 0RZ
PL4 0RZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PLYMOUTH CITY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The Business Support apprenticeship will be supported by a local training provider, and you will be given allocated time during the working week for off-the-job training.
Requirements
Desirable qualifications
GCSE in:
- English (grade 9 - 4 (A* - C))
- Maths (grade 9 - 4 (A* - C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
Other requirements
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment
About this company
We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants. Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics. As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After successful completion of the apprenticeship there may be the opportunity to progress onto a higher level or apply into a permanent role in the council if one is available and suitable at the end of your learning.
Ask a question
The contact for this apprenticeship is:
Plymouth City Council
Carly Wills
carly.wills@plymouth.gov.uk
The reference code for this apprenticeship is VAC1000300920.
Apply now
Closes on Tuesday 24 February 2026
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After signing in, you’ll apply for this apprenticeship on the company's website.