Apprentice - Admin Assistant – Find an apprenticeship

Summary

Under the direction of the Administration Manager, provide administration support to the School through provision of clerical and administrative support and work towards a qualification through distance learning across the next 12 months.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8.00am - 4.00pm, with a 35 minute unpaid lunch break taken at a set time, midway through the working day.
37 hours a week
Possible start date: Monday 17 March
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To assist administrators and the Admin Manager in the provision of efficient and effective administrative and clerical support services
To provide secretarial, typing and general computer, database input and retrieval services
To provide an effective and efficient reception, telephone, mail and distribution service
To provide routine clerical support such as photocopying, filing and stationery issue
To assist in standardised financial processes e.g. cash handling as required
To assist in the preparation and production of resource materials as required
Promote and ensure the health and safety and good behaviour of students at all times
Be aware of and support difference and ensure all students have equal access to
opportunities to learn and develop
Contribute to the overall ethos, work and aims of the school
To undertake stationary ordering as required

Where you’ll work

Notre Dame School

Looseleigh Lane

Derriford

Plymouth

PL6 5HN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On successful completion of the apprenticeship, you will receive a Customer Service Level 2 Standard
This apprenticeship is in conjunction with City College Plymouth, learning is remote with frequent assessor visits
The standard is remote learning, with the occassional workshop to attend (Timetable available in advance)

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Promotion of Notre Dame Ethos

About this company

History & Ethos Notre Dame Plymouth is over 150 years old. The first school was founded by the Sisters of Notre Dame in 1865. It moved to Wyndham Square near Plymouth Cathedral in 1868 and, apart from a brief spell in Teignmouth during World War 2 as a result of the Blitz in April 1941, remained there until 1966. The school’s current home on Looseleigh Lane is in the grounds of the former Sisters of Notre Dame convent.

https://www.ndonline.org/web/ (opens in new tab)

After this apprenticeship

Whilst there is no guarantee of an ongoing role within our schools at the end of the apprenticeship, a suitable candidate could move into a number of administration roles in areas such as HR, Finance, Pastoral Admin Support and General Admin positions. The apprenticeship will offer a variety of experience to build a strong administrator with a clear understanding of customer service which positions the employee to reach for a number of roles when they take their next steps.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC1000300805.

Apply now

Closes in 9 days (Monday 3 March at 11:59pm)

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Apprentice - Admin Assistant

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