Medical Receptionist Apprentice

Summary

An exciting opportunity to join The Market Surgery as a Medical Receptionist Apprentice. The successful applicant will be actively involved in the continuous improvement of our reception, front and back office services and communication with patients, doctors, nurses and other care providers.

Wage: £11,980.80 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Working week inc. days and times Monday, 08:00 - 18:00. Tuesday, 07:25 - 17:25. Thursday, 08:00 - 18:00. Friday, 08:00 - 18:00.
36 hours a week
Possible start date: Monday 3 March
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1. To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion.
Visitors sign in and the member of staff they are seeing are advised of their arrival.
The tidiness of the waiting room and the safety of its inhabitants.
Queries are answered or passed to an appropriate member of staff in a timely fashion.
Procedures are explained to patients and registration documents are completed.
New/follow up appointments are made as requested.

2. To provide general assistance and administration to the practice clinical and leadership teams, including:

Accurately updating patient records using SystmOne.
Taking action as requested by doctors and the nursing team.
Phoning patients to arrange/rearrange appointments and/or confirm test results.
Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
Working collaboratively with clinical colleagues and other healthcare providers.
Reporting any concerns immediately to line manager or other appropriate member of staff.

3. At all times, to project a positive and friendly image to patients and other visitors, both in person and on the telephone and to follow the requirements of information governance and confidentiality.

4. Working within the reception team, to efficiently and effectively use the practice clinical software (SystmOne) to process day to day requirements, tasks, notifications and scans in priority order, to book appointments and home visits, to update patient records and to communicate the same to the clinical and leadership teams as required.

5. To open and close the surgery and conduct all required activities and checks relating to this when on rota to do so.

6. To provide cover for other members of the Reception Team during periods of sickness and annual leave.

7. At all times, to maintain the highest standards of behaviour, to comply with and follow practice and CQC policies, protocols and procedures, including information governance, health and safety, equality and diversity and to report any breach or suspected breach immediately.

8. To attend staff meetings and undertake regular training and personal development; also, to maintain an up-to-date Personal Development Plan and accurate training records. To achieve Level 1 in Safeguarding children level 1 within 6 weeks of being in post.

9. To undertake any other activities that may from time to time be reasonably requested by the Practice Manager, the leadership team or the Partners.

This job description is not exhaustive and may be amended from time to time in consultation with the post holder, agreement to such changes is not to be unreasonably withheld.

Where you’ll work

26 NORWICH ROAD

AYLSHAM

NORWICH

NR11 6BW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

About this company

The Market Surgery is a seven doctor practice, working from purpose-built premises, located a short walking distance from the centre of Aylsham. We have a dispensary next to the reception area. The surgery offers a variety of clinics which are run by our clinical team (GPs, Nurse Practitioners, Physician Associates, Nurses and Health Care Assistants). All of our consulting rooms are on the ground floor and we have a car park for our patients.

http://www.themarketsurgery.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To achieve a Level 2 Diploma for Customer Service Practitioner qualification and gain experience of general practice setting with the possibility of a permanent contract at the end.

Ask a question

The contact for this apprenticeship is: