Learner Advisor Administration Apprentice

Summary

Join the East Riding College in the role of Learner Advisor Administration Apprentice. If your a team player, passionate with a drive to get learners to reach their full potential. Good at record keeping, negotiations able to liaise with a plethora of networks. Put your investigation skills to the test. We want to hear from you.

Wage: £12,909 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm. However discussed at interview as may be required to assist and support the college outside of working hours.
37 hours a week
Possible start date: Monday 31 March
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will fulfil the administrative function of the learner disciplinary process, including receiving and logging sanctions on a daily basis, organising investigations for each suspension and facilitating disciplinary panel meetings. The post-holder will update our recording systems and liaise with learners, learner representatives, parents, curriculum and support staff and managers.

The post-holder will also provide essential administration support to the Learner Services department, undertaking tasks associated with daily operating such as administration of admissions and financial support applications.

Candidates should have good IT and customer service skills with the ability to work well both independently and as part of a team.

Where you’ll work

Armstrong Way

Beverley

HU17 0GH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC PARTNERSHIP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

To be discussed at interview

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
ITC (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Please consider transport and being able to attend work and fulfill the apprenticeship teaching/lesson day in college also

About this company

East Riding College is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.

Company benefits

Pension Membership 30 Days Annual Leave pro rata, plus bank holidays Christmas Closure Days Occupational sick pay scheme (higher than statute) Occupational Maternity/Adoption pay (higher than statute) Cycle to Work Saving Schemes Staff discounts

After this apprenticeship

The post holder will proactively take part in the TEC Partnership’s Appraisal process.

The post holder must undertake all training deemed mandatory by the Tec Partnership (e.g. Safeguarding, Equality and Diversity and Health and Safety) and will be expected to attend all
other relevant training and continuous professional development events. They are responsible for their own professional updating.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Jade Bishop

bishopj@eastridingcollege.ac.uk

01482 390781

The reference code for this apprenticeship is VAC1000299335.

Apply now

Closes in 16 days (Sunday 16 February at 11:59pm)

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