Administrator Apprenticeship

Summary

Otis Vehicle Rentals Ltd are looking to take on an Apprentice to work within their team. This role involves dealing with handling incoming calls and emails in a professional manner and will be supporting on all internal events. This is an excellent opportunity for an ambitious and self-motivated individual to join a friendly environment.

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 4.00pm or 9.30am - 6.00pm
40 hours a week
Possible start date: Monday 17 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of this role, you will be required to:

Assist with taking phone calls regarding commercial vehicle breakdowns,
Call through to our garages and arranging inspections,
Liaise with garages regarding repairs required and costs

In addition, you will be expected to do the following duties:

Filing and document management
Mail handling
Scanning
Sales order proc essing and administration
Datas entry
Producing documents, presentations and reports.

In keeping with accepted principles of good working practice, you may be required to undertake additional or alternative duties.

Where you’ll work

PENNCRICKET LANE

ROWLEY REGIS

WEST MIDLANDS

B65 0RE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Mandatory training - all online these include, manual healding, DSE, Health and Safety, GDPR, Information Security, Bullying and Harassment, Data protection, Fire Safety awareness, Risk assessment awareness.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
IT (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative
Positive 'can do' attitude
Reliable

About this company

At Otis, we've been in the vehicle hire business for 20 years. We are very experienced, but that doesn't mean we are complacent. In fact, you'll find we are a dynamic, enthusiastic company, and one which operates rather differently from many others in the market-place. How? Well, we place great importance on listening to our customers. In fact, that's how our company approach took shape. Customers told us what matters is that hire vehicles are reliable, presentable, well serviced means of transport, at a very competitive price. So, that objective underpins everything we do. We continue to listen to our customers’ needs and comments, and refine our products and services accordingly. It’s an approach which has paid dividends, in that many people who first came to us to rent a single vehicle for a short period of time, have returned and become long-term customers, hiring a wide range of vehicles for private and business use. Our fleet is high quality, well maintained and serviced, and our team pride themselves on offering first class service every time. As a local provider, we are able to provide a personal service to customers, getting to know their needs and understanding their business. The Otis team are there to help and support you - we have invested in the most up to date communication system.

After this apprenticeship

Become qualified in Business Administrator Level 3 standard

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000298666.

Apply now

Closes in 13 days (Friday 14 February at 11:59pm)

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