Customer Service Assistant Apprentice

Summary

Rhino Rank seeks a Customer Service Assistant to communicate with clients via email, chat, and phone, resolving inquiries and complaints professionally and empathetically. You'll maintain accurate records, collaborate with the team to improve services, and guide customers through our processes with clear explanations.

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Shifts to be confirmed
40 hours a week
Possible start date: Thursday 20 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Communicate with customers via email, live chat, and telephone to answer inquiries and resolve issues promptly and professionally
Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions
Collaborate with the team to troubleshoot customer issues and implement improvements to service delivery
Maintain accurate records of customer interactions and follow-ups using internal systems
Explain how our service works, guiding customers through the process

Where you’ll work

The Maltings 59 Lythwood Road

Bayston Hill

Shrewsbury

Shropshire

SY3 0NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SBC TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

At least 20% of your working hours will be spent training or studying

More training information

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests before completion of their apprenticeship
Following enrolment, learners engage in a blended programme of training and support that includes attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor, and a training programme devised by the employer

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Team working
Written communication
Time management

About this company

Rhino Rank is a premier link-building agency that combines quality, innovation, and expertise to elevate businesses in the digital landscape. With a proven track record of success, our skilled team delivers over 120,000+ links per year for 2,500+ SEO's through bespoke link-building campaigns. Our commitment to continuous learning and adaptation ensures that we stay ahead of industry trends and deliver cutting-edge solutions tailored to the unique needs of each client.

https://www.rhinorank.io/ (opens in new tab)

After this apprenticeship

Gain in-depth knowledge of SEO, link-building strategies, and digital marketing practices
Develop excellent communication and interpersonal skills tailored to a professional customer service environment
Build expertise in complaint resolution and conflict management techniques
Learn how to identify and address customer pain points to enhance overall satisfaction

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Colin Preece

colin.preece@sbc-training.co.uk

07940086209

The reference code for this apprenticeship is VAC1000297867.

Apply now

Closes in 15 days (Thursday 6 February at 11:59pm)

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