Administration Apprentice
STAR PLUMBING, HEATING & RENEWABLES LTD
Diss, IP22 4BQ
Closes in 22 days (Saturday 15 February at 11:59pm)
Posted on 22 January 2025
Contents
Summary
This is a diverse position where you’ll gain experience across various aspects of administration. We offer a relaxed and friendly work environment that remains dynamic and fast-paced. Comprehensive guidance and support will be given throughout, ensuring you always have someone available to answer your questions.
- Wage
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£13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Salary will be reviewed after successful completion of training.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8:30am to 5:00pm with 30mins lunch (unpaid).
Total holiday 28 days, including bank holidays.
The company closes over Christmas so some holiday needs to be saved for this.
40 hours a week
- Possible start date
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Saturday 15 March
- Duration
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1 year 6 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Providing office support to employees and customers
- Keeping company data updated
- Building positive relationships with clients
- Interacting with clients
- Answering phone calls, taking messages and booking appointments on the engineer software
- Ordering materials for jobs
- Invoicing clients
- Preparing documents through editing, printing and binding
- Project management
Where you’ll work
Unit 5
Fair Green
Diss
IP22 4BQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GINGER NUT MEDIA LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training will be provided by Ginger Nut Training, whose delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
Other requirements
This is very much an office/desk based role.
About this company
We are heating and plumbing specialists, offering every aspect plumbing and heating services and are certified to offer the government grants on renewable energy. We have been going for approximately 16 years and have an established client base and an excellent reputation.
After this apprenticeship
Salary is to be reviewed upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
Lynne O'Neill
lynne@star-gb.com
The reference code for this apprenticeship is VAC1000297769.
Apply now
Closes in 22 days (Saturday 15 February at 11:59pm)
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