IT Support Engineer Apprentice

Summary

Supports the IT department with performing all IT-related tasks such as installing and troubleshooting computer equipment and software, updating software, IT troubleshooting and general support.

Annual wage: £23,000 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: Flexible start agreed by line manager hours between 07:30-18:30
37 hours 30 minutes a week
Possible start date: Thursday 20 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job Functional Knowledge: Requires knowledge of a range of processes and procedures through job-related training and on-the-job experience to perform a range of work assignments
Business Expertise/ Acumen: Understands how the assigned duties integrate with others in the team
Leadership: May act as an informal resource for team members with less experience
Problem Solving: Provides input and applies solutions to problems in own work area with close supervisory approval
Impact: Impacts the quality and results of own team
Interpersonal Skills: Uses communication skills to exchange information within own team

Key Responsibilities:

Provide end user support as part of the RHO IT Service Delivery team
Daily administration of servers and supporting infrastructure
Monitoring of Server status and performance
Installation and configuration of PC hardware, Server Hardware, software, and peripherals
Ensure the company’s data is fully secured and backed up on a timely basis
Maintain current knowledge on all technical issues relating to current and future systems
Undertake training and education to best of ability as advised by line manager
Ensure that a safe and healthy work environment exists, by adhering to company health, safety
IT and environment policies, to achieve full compliance with the relevant legislation
Investigate improvements to processes
Complete an Information Communications Technician Apprenticeship
Other ad hoc duties

Skills Needed:

5+ GCSES Grade 4/C and above (or equivalent) including math’s and English
Experience using desktop products
Tech savvy
Desire to learn and strive for continuous improvement
Demonstratable interest and ambition for a career within IT

Where you’ll work

16 Palace Street

London

SW1E 5JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT apprenticeship team to increase your skills

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working

About this company

Our purpose is to make trade flow and change what’s possible for everyone. We aim to achieve this with fast, sustainable movement of products through a single platform for trade. This is our north star. It guides every decision we make and allows us to make a meaningful difference to the world. Whatever we do, wherever we do it, it all leads here.

https://www.dpworld.com/ (opens in new tab)

After this apprenticeship

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career

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