Sales & Customer Service Apprenticeship

Summary

Next Gen Eco are looking to expand their team and are seeking Sales & Customer Service Apprentices to join them based in Consett. This apprenticeship offers the chance to drive sales by engaging with potential customers, generating leads, and ensuring smooth handovers to the sales team. Plus, enjoy the opportunity to earn uncapped commission.

Wage

£13,440 a year

Minimum wage rates (opens in new tab)

Above Apprenticeship Minimum Wage-£7 per hour to increase to £8 in April 2025

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 08:30 - 16:30 x 2 15-minute breaks (paid) x 1 30-minute lunch break (Unpaid)

37 hours 30 minutes a week

Possible start date

Monday 24 February

Duration

1 year

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Role:

Join our ambitious sales team as a Sales & Customer Service Apprentice and kick-start a rewarding career in energy sales. This is your chance to build valuable skills in sales and customer engagement while benefiting from uncapped commission.

What You'll Do:

Connect with potential customers:

Make outbound calls to introduce our services and spark interest

Generate leads:

Identify opportunities and hand overqualified leads to the sales team

Achieve targets:

Meet and exceed lead generation and call time goals

Collaborate:

Work closely with team members for seamless lead conversion

Stay informed:

Learn about industry trends to confidently discuss tailored solutions with customers

Leverage technology:

Use tools and software to track and improve performance

Where you’ll work

Central Block 1, Prospect Business Park

Leadgate

Consett

DH8 7PW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The Level 2 Customer Service Practitioner Apprenticeship Standard is completed fully within the workplace
When successful for the position you will work closely with a training consultant here at Derwentside College who will assist you with your face-to-face or remote learning

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Resilient & results-focused
Positive Attitude

Other requirements

Paid work trials to go ahead in February 2025. Next Gen Eco are keen to meet with anyone who has expressed interest in the role and shows keen willingness to learn within a sales environment.

About this company

We are a business energy consultancy providing tailored account management and procurement services to UK businesses, including energy contract renewals, billing support, and sustainability solutions like solar PV, voltage optimisation, and LED lighting. Our goal is to simplify the complex energy market, offering competitive pricing and bespoke solutions to help businesses reduce costs and carbon emissions while optimising energy use.

https://nextgeneco.co.uk/ (opens in new tab)

Company benefits

Great perks: 21 days holiday plus 8 bank holidays (29 total) Birthday off (paid) Target-based early Christmas break (up to 6 extra weeks, paid)

After this apprenticeship

Opportunity to progress into a permanent member of staff, career development to work towards becoming an Account Manager, who plays an integral role within the business within the energy sales department

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000295842.

Apply now

Closes in 13 days (Thursday 13 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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